Forum Discussion
SonyBravia
2 months agoChannel Surfer
This statement is not clear.
- Tracker ID Software version and build (press Home 5 times**does nothing), then Back 5 times when the issue occurs)(also does nothing) are you talking about the roku remote or my tv remote.
- When I click home on my TV remote the screen goes black for a good long time. That is unless I unplug Roku, then it works perfectly.
RokuSuzyL
2 months agoCommunity Moderator
Thanks for that update SonyBravia
To get the Tracker ID, please use the Roku Remote and follow the steps provided on how to locate it.
Looking forward to your reply!
Roku Community Team