Screensaver Crashes the Roku Ultra 2024
Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system en...
Forum Discussion
Hi WA2FAST,
Thank you for bringing the screensaver issue on your Roku device to our attention.
We’d like to take a moment to acknowledge the recent reports regarding this issue. We apologize for any inconvenience this may have caused and truly appreciate your patience and understanding as we work to resolve it.
To facilitate a thorough investigation and accurately identify the root cause of this issue, we kindly request that you provide us with specific details regarding your device.
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Please provide specific screensaver you are having an issue
- Specific behavior of the issue and troubleshooting steps taken.
- A photo referring to the issue.
We anticipate your response, which will enable us to further investigate this matter and offer a prompt resolution.
Best regards,
The Roku Community
Details sent in a PM to you, thank you Takashi.
