Forum Discussion

NilDevNull's avatar
NilDevNull
Binge Watcher
3 years ago
Solved

Screen goes black with loading showing but sound playing on ROKU Channel

So recently when playing the ROKU channel on the TV, the screen will go black after about 15-20 minutes show a loading icon with sound still playing. This ONLY happens on the ROKU channel.

I've tried removing the app the reinstalling it, and that doesn't solve the issue. I've also tried clearing the cache, resetting the network settings, resetting the TV itself, and following any other troubleshooting tips that others have posted and I can find online... short of doing a factory reset.

Details:
Model: Sharp LC-32LB481U
SW Version: 11.5.0 build 4312-13
ROKU Channel: Version 8..0 build 72
No issues with network (strong signal and speed test has been reliably constant for the service)

app playback
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi NilDevNull,

    Congrats on your first post in the Roku Community!

    Thanks for letting us know about the behavior you're seeing with The Roku Channel and all of the troubleshooting you've done.

    Please be advised that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. If you are still unable to resolve the issue.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    Please let us know if there's any difference after.


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi NilDevNull,

    Congrats on your first post in the Roku Community!

    Thanks for letting us know about the behavior you're seeing with The Roku Channel and all of the troubleshooting you've done.

    Please be advised that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. If you are still unable to resolve the issue.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    Please let us know if there's any difference after.


    Best regards,
    Mary

    • NilDevNull's avatar
      NilDevNull
      Binge Watcher
      3 years ago

      So, not restarting between removing the app and then re-installing it seemed to have been my issue. Looks like removing it, then restarting, then re-installing solved the problem.

      Thank you!

      • NilDevNull's avatar
        NilDevNull
        Binge Watcher
        3 years ago

        Well, spoke too soon. The channel was okay for about two episodes of Defiance, then the problem came back. Removed, the app, restarted, and then reinstalled... and the problem remains.

        Not sure what to do other than give up the channel.

    • 732-778-0326's avatar
      732-778-0326
      Newbie
      3 years ago

      So This Will Not Be A Long Messege To . Send So I Just Want The SHARP ROKU TV . Thank You I Ment Post. Alright . Anyway. Thank You 🙏