Forum Discussion

NilDevNull's avatar
NilDevNull
Binge Watcher
3 years ago
Solved

Screen goes black with loading showing but sound playing on ROKU Channel

So recently when playing the ROKU channel on the TV, the screen will go black after about 15-20 minutes show a loading icon with sound still playing. This ONLY happens on the ROKU channel. I've tr...
app playback
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi NilDevNull,

    Congrats on your first post in the Roku Community!

    Thanks for letting us know about the behavior you're seeing with The Roku Channel and all of the troubleshooting you've done.

    Please be advised that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. If you are still unable to resolve the issue.

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    Please let us know if there's any difference after.


    Best regards,
    Mary

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi NilDevNull,

Congrats on your first post in the Roku Community!

Thanks for letting us know about the behavior you're seeing with The Roku Channel and all of the troubleshooting you've done.

Please be advised that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. If you are still unable to resolve the issue.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please let us know if there's any difference after.


Best regards,
Mary

NilDevNull's avatar
NilDevNull
Binge Watcher
3 years ago

So, not restarting between removing the app and then re-installing it seemed to have been my issue. Looks like removing it, then restarting, then re-installing solved the problem.

Thank you!

  • NilDevNull's avatar
    NilDevNull
    Binge Watcher
    3 years ago

    Well, spoke too soon. The channel was okay for about two episodes of Defiance, then the problem came back. Removed, the app, restarted, and then reinstalled... and the problem remains.

    Not sure what to do other than give up the channel.

    • NilDevNull's avatar
      NilDevNull
      Binge Watcher
      3 years ago

      Still failing after repeated uninstalls, resets, reinstalls of the ROKU Channel app... no other app has this issue with playback where, after 15-30 minutes, the app just goes into perpetual buffer mode with a black screen and sound playing. Tried playback of different programs in the app - didn't make a difference. Tried clearing the system cache after removing the app, then restarting, then reinstalling - didn't make a difference. Tried removing the app, then restarting, then clearing the cache, then restarting, then reinstalling - didn't make a difference. The App is **bleep**.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi NilDevNull,

        Thanks for following up.

        We apologized if you are facing an issue streaming The Roku Channel and we sincerely appreciate all the troubleshooting steps you've done to try to resolve this issue.

        One additional suggestion we would like for you to try is to perform a manual update on your Roku device. Then, restart your player. and see if you notice any difference.

        Instructions to manually update your software:

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select System update

        For more information about how to check for a manual update, visit our Support page here: How to update the software on your Roku TV or Roku streaming player | Official Roku Support

        We would recommend trying to see if that resolves your issue. Please keep us posted.


        Best regards,
        Mary