Forum Discussion

coco5051's avatar
coco5051
Newbie
12 hours ago

Roku streaming stick keeps signing out on Netflix

Hello,

 

The past few days I can't get Roku voice 4k stick to connect for more than 30 seconds to Netflix.I get the roku spaceship then back to home screen. S08Y42AGSET2 device id. Mode3820X and software version 15.0.4.5534

app subscription

1 Reply

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    11 hours ago

    Welcome! coco5051​ 

    It seems that the Netflix app keeps sending you back to your Roku Streaming Stick home screen. Thanks for providing your Roku device details. Let's try the following steps.

    1. Check your Wi-Fi connection (Go to Settings > Network > About > check Wi-Fi status)
    2. Reset your Wi-Fi or router (Unplug it, wait 10 seconds, then plug it back into a wall outlet)
    3. Restart your Roku device (Settings > System > Power > System restart)
    4. Uninstall and re-install the app (Press the Home button, highlight the app, press the Star button, then select and confirm "Remove app. Restart the device before adding the app)


    For more tips, visit here. 

    Roku Community Team