Forum Discussion

Wildcats's avatar
Wildcats
Newbie
5 years ago
Solved

Roku using Spectrum App

Using Spectrum.

 

all my roku premiere + devices quit working... have wifi  signal but not able to connect from the spectrum app using roku.

 

Friend tried his roku account log in and the spectrum app worked with roku on my tv sets

 

.. any idea what is wrong.

 

once i log into my roku account i cannot get service but under a different account i have service

 

Any suggestions What To Do

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Wildcats

    Thanks for the post.

    This seems like an issue regarding your Spectrum account on the Spectrum channel if your friend is able to access the channel on your device. For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Spectrum support here: https://www.spectrum.net/support/
     

    Thanks,
    Danny

  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Susie-49,

    Thanks for the first post in the Roku Community!

    We understand that you have a question about whether there's a fee for adding Spectrum to your Roku TV. In this case, there's no fee for adding a channel. Since you already pay via your Spectrum cable bill. You can check out this link on how to add a channel here.

    Please let us know if there's anything else we can help you with.

    Warm regards,

    Chel

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Wildcats

    Thanks for the post.

    This seems like an issue regarding your Spectrum account on the Spectrum channel if your friend is able to access the channel on your device. For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Spectrum support here: https://www.spectrum.net/support/
     

    Thanks,
    Danny

    • hme109's avatar
      hme109
      Reel Rookie
      5 years ago

       

      Spectrum and Roku could not come to an agreement, so you cannot download the app on Roku.

      If you had it previously on Roku, you can still get it.

      Do not reset your Roku to factory settings or you can't get it again.

      I made the big mistake of doing that. 

      • benraines304's avatar
        benraines304
        Reel Rookie
        5 years ago

        Yea,  This really has me ticked and as soon as I find something better, my roku's are going in the trash..

        I bought a Tivo 4k Stream stick for $30 and love it...

        I'll continue using my Roku until I find something better to replace Spectrum

        Spectrum is also not on my good list..   They just don't support any devices like Roku, other than the Apple TV.   You can use a phone or chrome cast but you have to cast the  stream to your tv.

         

        Just fed up with Roku and Spectrum...     Time to move on...