Roku updated and have lost all my Antenna channels.
Model 55S421
Serial YN00F0552547
Device ID J5993F552547
OS Version Windows 10 Software ver. 13.1.4 build 1510-30
Tracker ID 47-367-195
Zip Code 65441
Forum Discussion
Hello Carly,
We have three TCL Roku tv's. Of the three, only one works properly. The tv that works is the newest of the three and has the newer style remote. At the time of my earlier post, I didn't know one of the other tv's (32" TCL) was not working properly. My problem is the TCL Roku TV lost all local channels. When they were working correctly, there was a live tv antenna icon on the home screen. I'm not talking about the Roku live tv icon but a different one. This icon is no longer there. I have unplugged the tv, scanned channels, tried to turn off streaming channels etc. When I re-scan antenna channels, it gives them to me but once I hit the Home button, the only option is Roku live tv which are streaming only and not local antenna channels. My antenna live tv icon is gone. The last update was 8/2/24 on the 55" and 8/14/24 on the 32". Please undo whatever was done.
Thanks
Hi, SharpCamden12.
Thanks for the added information.
It seems like the Live TV input icon is missing from your Home screen. No worries! You can add it back under Settings > TV inputs > Live TV > Set up input.
For reference, we have a support article dedicated to this to help you learn more: How to set up and watch live TV on your Roku TV system
Please keep us posted on how it goes!
Warm regards,
Carly
Carly,
I went through your steps. Set up input is not offered.
Now what?
Thanks for confirming, SharpCamden12.
In this case, I will coordinate this with the appropriate team to conduct a thorough investigation. I will use the details you've provided above and forward them to the team.
Once I've received updates regarding this case, I'll let you know.
In the meantime, thank you for your cooperation and patience as we work on this.
Regards,
Carly
