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Nomore's avatar
Nomore
Reel Rookie
21 hours ago

Roku TV logging me into a Disney account that is not mine

When I log into Disney, I see an account that is not mine. I never added more than one user and it nor=really shows Mickey Mouse icon. the icon shat shows is named KIARA. it has a lock on it like I need to enter a password.

i have talked to Disney support and we determined the issue is with my Disney account. In other words, my 3 Roku sets to the same thing. My iPad and phone take me via the Disney app to Disney complete with the Mickey icon.

summary, my Roku account is corrupted. I want that account back.

i bought a new TV and the same thing happens. So I logged off of that email address and signed up for Hulu with a different email account. That gave me access to my Disney account once I logged in.

the problem is definitely related to my email address and it’s Roku account. How can I fix this?

Thank you for reading

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1 Reply

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    8 hours ago

    Hi there, Nomore! 

    It seems that you have an issue with your Disney+ login and the email associated with the Roku account. 

    We recommend contacting our Accounts, Payment, and Subscription team to check your Roku account for further support. To do so, just click "Start chatting" below.

    If you need anything else, feel free to reach out!

    Roku Community Team