Hi Lisa97,
Welcome, and thanks for posting here in the Roku community!
We appreciate you sharing this information with us, and thanks for doing a troubleshooting to fix the issue. No worries! We are here to be of service.
Could you please provide the following details below for us to investigate the issue you've encountered?
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
We look forward to hearing your response and receiving your device details.
Best regards,
Bernie
