Forum Discussion

Pete4's avatar
Pete4
Newbie
5 years ago
Solved

Roku recently started to over heat

Roku recently started to over heat. I followed the instruction as per the website but the over heating problem still persist. What would be the solution to address this problem?

app playback
Overheating
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Pete4

    Thanks for the post.

    What Roku model device are you using? 

    It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

    For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?
    If you are still experiencing an issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

  • Visitor45763's avatar
    Visitor45763
    Roku Guru
    5 years ago

    There is a thread of others having that problem. You're going to get this response. Someone who followed that type of instruction replied with this. They received no further assistance. (Collusion tactics: nobody's responsible.).

    You could try:

    home>settings>system>power>restart. Especially if "fast-start" is enabled in that menu. Sometimes memory gets corrupted/stale, and never reloads fresh (even if you power off/on).

    Or, the so-called "cache clear:" 

    Hit HOME 5 times.
    UP once.
    REWIND twice.
    FAST FORWARD twice. (Clears cache & tv reboots itself. Be patient. It takes 2-3 minutes for the tv to go black, and come back on)

    That does something other than restart. Nobody (including Roku) seems to know what it does. (All Roku has said is "there is no cache, [eye roll; silly customers].").

    If that didn't work, I'd be looking at system>advanced>factory reset. But, during the initial setup tell it you'll connect to internet later. This uses less problematic software. Maybe the tv could be usable this way as a "dumb tv." Buy an inexpensive firestick, stream through HDMI. (Bonus: you'll protect your tv from Roku's untested updates which break tvs.). If the problem goes away without network, you can go to settings>network to create a connection & see if the problem returns (but, you'll be exposed to updates.).

  • Harvini's avatar
    Harvini
    Roku Guru
    5 years ago

    I would just be curious to hear what the symptoms are of an overheat, in case I encounter it, so I can recognize it when I see it.

    Thanks.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    Pete4

    Thanks for the post.

    What Roku model device are you using? 

    It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

    For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?
    If you are still experiencing an issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • chamrick's avatar
      chamrick
      Newbie
      5 years ago

      My Roku is over heating and I have done all the things suggested, When I wait for hours and plug it back up. it. it  starts getting hot. i moved it far away from any heat or the tv. What do you suggest? Or should I go buy another device?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        5 years ago

        Thanks for getting in contact, chamrick.

        What Roku model device are you using? Please be noted that it's fairly normal for your device to get warm during use.

        I'd recommend ordering a free HDMI extender from our website and seeing if that resolved your issue.
        If the issue still persists after following all the troubleshooting steps from Roku support link: What should I do if the red light is on or I see a “Your ... 

        If you are still experiencing an issue, please send me a private message with your Roku account email address and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

        Thanks,

        Mary

    • SteveO51's avatar
      SteveO51
      Newbie
      4 years ago

      Hello there, it seems like this is an issue with others as well. I have had this item for a little while. I started getting warning on my TV screen about it heating up just recently. I Unplugged it for a day and tried again still after about 10 minutes I will get the same warning.

      I have a Roku Premier HDM

      MODEL: 3921X

      SN:JG28C3823266

    • blabonne9's avatar
      blabonne9
      Newbie
      4 years ago

      I followed all these concerns of device over heating as mine is doing the same.  The really sad thing is the technical support response was ultimately, “stop using device”!  How does that resolve all of our issues?  We spend good money to buy your product and that is your resolution to an obvious defective product?  
      I think I will be looking into a different company / device if this is the limit to your customer service and standing behind your product.  The least you could do is replace our units or give us a decent discount to buy a new one!

      im very disappointed in your efforts to provide good customer satisfaction to resolve what appears to be a very common problem!
      blabonne9

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        blabonne9

        Thanks for the post.

        Can you please specify the issue you are experiencing? What specific Roku model device are you using What troubleshooting steps have you taken to try to resolve the issue?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • Philtastic's avatar
    Philtastic
    Newbie
    5 years ago

    I’m using Roku premier since 11/2019 just today it started overheating.  I have unplugged and restarted it 4 times over the course of the day.  I’ve also cleared the cache that does not exist (wink wink).  The unit is in an open air area but continues to overheat after about 8 min.  Need some direction here other than trash the thing.