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Level 8

S-series overheat message.

The TV did this one or twice now it's pretty much constant. The message comes on the screen about "device is overheating" like some Roku sticks do. Reset doesn't help. It even blinks the indicator light when the TV itself is turned off. If unplugged for a while the message stays off until the TV warms up, about 15 minutes or so and then it never stops. Pretty annoying. If there's no fix for this we might just look into another TV. 

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7 Replies
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Roku Employee
Roku Employee

Re: S-series overheat message.

Hi,

Thanks for letting us know about the issue that you are experiencing. It sounds like you may be experiencing a hardware related issue, but it's hard to say. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS, and can assist you further.

For a list of TV manufacturers and their contact information, please visit our post: Contacting Support for Your RokuTV

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: S-series overheat message.

Although TCl was actually very nice and helpful they (as expected) bounced me back here saying the "device overheating" is strictly a Roku error message. Though they build the Roku into their sets, they apparently don't directly support issues with it. 

Back to square one.

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Level 19

Re: S-series overheat message.

Sorry to hear about the experience!

Could you please provide a picture of the message displaying on your TV so we can help take a closer look?

Thanks,
Tanner

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Level 7

Re: S-series overheat message.

Device Environment in Kitchen: MODEL 3910RW Roku Express+

Unable to post image?  Any help or direction is appreciated towards the resolution/fix of this issue.

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Roku Employee
Roku Employee

Re: S-series overheat message.

@RocuTexas 

Thanks for the post.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

If you are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: S-series overheat message.

Same issue with my week old TCL 43S421.  Is there a fix or do I need to just return this one?  The overheating message has popped up a number of times already.

Thanks in advance for any help you can provide.

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Roku Employee
Roku Employee

Re: S-series overheat message.

@LouPi 

Thanks for letting us know about the issue that you are experiencing. It sounds like you may be experiencing a hardware related issue, but it's hard to say. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS, and can assist you further.

For a list of TV manufacturers and their contact information, please visit our post: Contacting Support for Your RokuTV

Thanks,
Danny

Danny R.
Roku Forum Moderator
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