Forum Discussion

Apple15's avatar
Apple15
Newbie
2 years ago
Solved

Roku keeps kicking me out of app

Can someone please help me I have did a manufacture reset, disconnected the TV from the wall, and restarted my Wi-Fi but my Roku TV keeps kicking me out of the app. For example, if I’m watching Netflix, it will turn off and in five minutes it will kick me out of the app and go to the main screen. So then I go to prime video, and it kicks me out of that streaming app please tell me there’s solution to this or do I need a new TV. 

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi Saggy,

    Thanks for posting here in the Roku community!

    We understand you're experiencing issues with your Roku device, which kicks back while streaming. before we proceed, kindly follow the steps below to see if it makes a difference:

    • Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
    • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
    • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
    • Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    Jharra

     

21 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I've seen several reports of the same thing on Roku TVs, but never a real solution.  You can try a "System restart" found under Settings->System->Power and see if it helps.  It may be OK for a while and then start doing it again, so you'd have to do that "System restart" periodically.  By "manufacturer reset" I assume you mean "factory reset".  Was it any better immediately following the factory reset?  If not, I imagine the "System restart" won't help either.

    If all else fails, you don't necessarily need a new TV.  If you're happy with using Roku, you can always get a stand-alone Roku device and connect it to the TV much like you'd connect a Blu-ray player or cable box.  You could also connect a different streaming device like an Amazon Firestick if you wanted to try something else.

    • Wildroze77's avatar
      Wildroze77
      Newbie
      7 months ago

      I kept restarting my system which would sometimes work for a short time. I finally got sick of doing that so I ended up looking here, I wish I would have done that a long time ago. Thanks to the above instruction I can finally watch a show without getting booted out after 10 seconds. I only have the Roku remote and not the TV so I don't know if this works for the TV , but it worked great for my remote. 

      • Dalgsan's avatar
        Dalgsan
        Reel Rookie
        7 months ago

        Resetting the network only works a short time too. 

  • Saggy's avatar
    Saggy
    Newbie
    11 months ago

    Same issue as of the last few months. And it's getting worse and maddening! @roku fix your stuff please or I'll start getting devices with a different OS

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      10 months ago

      Hi Saggy,

      Thanks for posting here in the Roku community!

      We understand you're experiencing issues with your Roku device, which kicks back while streaming. before we proceed, kindly follow the steps below to see if it makes a difference:

      • Restart the device: We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
      • Check for Roku system updates: Go to Settings > System > System update on your Roku device and select "Check now" to ensure your device runs the latest software version. If there are any updates available, proceed with the installation.
      • Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then restart your Roku device. This step can help clear any temporary cache or data-causing issues.
      • Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

      We would recommend trying to see if that resolves your issue. Please keep us posted.

      Best regards,
      Jharra

       

      • Dalgsan's avatar
        Dalgsan
        Reel Rookie
        10 months ago

        When the heck will this be fixed? Send an update or something.  5 years same ongoing problem  with two tvs. Fix your stuff already. This is maddening and annoying.