Roku keeps going to home screen while watching
I am and have been using a Roku device with my Vizio TV. It is plugged into the wall using Roku provided connections. It is happening with all channels after just a couple minutes of viewing.
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I am also having this same issue. Some times it will do it up twenty times during one tv show. It’s ver annoying. I hope there is a fix for this.
I am experiencing the same issues on TCL Roku TV. I have tried the following;
Checking for a software update.
Removing the channels and adding them back.
Factory reset.
None have fixed the problem so far.
#tclrokutv #rokutv
For everyone having the issue with shows stopping and going to home screen, all's you gotta do is unplug TV for 30 seconds and plug back in. That's it! After 2 months of straight frustration I finally got ahold of a live agent that had me do this and I've had zero problems since!!
I also am experiencing same issue. There are several post concerning this issue. Roku currently has no solution nor reason why it does this. It’s frustrating and disappointing.
I am having same trouble since yesterday 5/21. When I go to re turn tv on through app on my phone, device has ? as the picture and not the tv.
I am having the same problem. I think a fire stick may be better. was going to upgrade my roku, but there's NO support for this issue and I've wasted enough of my time re loading the show I'm trying to watch.
Hi omahfolsom Sincereloyal198 kbmartin95
A warm welcome here in the Roku Community!
We value the information you gave us regarding your Roku device viewing experience.
We would like to gather more details so we can better identify the issue you're experiencing.
Please provide this information below:
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version or build is the channel? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeingWe'll be waiting for your updates.
Regards,
Rey
Model 3930CA -Roku Express
Serial # X004006VD8W3
Software Version 12.0.0 . Build 4184-AE
VMedia
Version 3.6. . Build 811
Hi 2thDK,
Thanks for posting in the Roku Community!
We understand that you are having an issue with Roku Express crashing to the home screen. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.
Here are a few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- How are you powering the Roku device?
- Have you tried plugging the Roku device into a different HDMI port on your TV or a different TV, just to test and isolate the issue?
- Can you please specify the exact steps you are taking to reproduce this issue?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
3 tvs 2 of which are Roku tvs. Happens on live tv Hulu and streaming like Discovery +. I will be calling support. Sounds like you don’t have a solution. If not, I have one that involves canceling service.
.I have a Roku Tv, Jvc . I can’t watch any of my app without it going back to the home screen. Seems it does it more on some apps though, like Disney + and Prime. It’s been going for weeks and I’m so annoyed. I even did a factory reset and it still is doing it.
JVC - LT-40MAW305
Serial # X00700XJNESR
SOFTWARE - 12.0.0 •build 4182- CJ
Device ID - S06J408JNESR
Me too. I tried watching something on the Roku Channel last night and it worked fine, but I can hardly get through a half inning on MLB.TV without it dumping me to the home screen. I've uninstalled/reinstalled the app and forced the system to reboot. Everything says it is up to date but it is extremely frustrating to use right now.
I am experiencing the same problem, with numerous streaming channels.
I have performed every suggested step but the problem of Return to Home Screen persists.Many users are posting regarding Return to Home Screen problems but no solution seems to solve the problem.
Has Roku been infected with malicious software?
It is frustrating that no Roku technical team members can be contacted directly, but users must post to the Roku Community board and hope for a solution to appear from other users with similar problems.
