Roku keeps going to home screen while watching
I am and have been using a Roku device with my Vizio TV. It is plugged into the wall using Roku provided connections. It is happening with all channels after just a couple minutes of viewing.
Forum Discussion
Hi omahfolsom Sincereloyal198 kbmartin95
A warm welcome here in the Roku Community!
We value the information you gave us regarding your Roku device viewing experience.
We would like to gather more details so we can better identify the issue you're experiencing.
Please provide this information below:
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version or build is the channel? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
We'll be waiting for your updates.
Regards,
Rey
Model 3930CA -Roku Express
Serial # X004006VD8W3
VMedia
Version 3.6. . Build 811
Hi 2thDK,
Thanks for posting in the Roku Community!
We understand that you are having an issue with Roku Express crashing to the home screen. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.
Here are a few questions here to better understand what you're experiencing:
- When did this issue first start occurring?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- How are you powering the Roku device?
- Have you tried plugging the Roku device into a different HDMI port on your TV or a different TV, just to test and isolate the issue?
- Can you please specify the exact steps you are taking to reproduce this issue?
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
MaryUgh this is disheartening...I was really hopi
ng for a solution to this mess considering I just bought 4 roku tvs to furnish our new house and they ALL have the same issue. 1 to 5 mins into watching and goes to home screen. Total waste of over a thousand dollars.
3 tvs 2 of which are Roku tvs. Happens on live tv Hulu and streaming like Discovery +. I will be calling support. Sounds like you don’t have a solution. If not, I have one that involves canceling service.
Hi Roku Community users,
Thanks for the posts regarding the issue you are experiencing with your Roku device returning to the Home screen.
If you are experiencing this issue on a Roku Streaming Stick, Roku Express, or Roku Premiere device, we highly recommend making sure your Roku device is plugged into a wall outlet instead of through the TV USB port as sometimes the TV does not provide adequate power to the device.
If you are still experiencing an issue, can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
- are you watching specific content when this issue occurs? Live TV content or VOD (video on demand)?
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to hearing back from you.
Thanks,
DannyI have a Roku TV TCL and After all the troubleshooting steps it keeps kicking me out of every app and looping me back to the home screen. I even reset my home modem and router, and did everything else Roku suggests. Everything else I own is working fine. The ROKU just continues to kick me out and takes me to the home screen .I have done every solution listed and still it keeps doing this. HELP
Hi grooveon7,
Welcome to the Roku Community!
We regret hearing about this issue on your Roku TV, and we'd like to know more about it.
When did you start seeing the issue occur? What are the steps to reproduce the issue? Have you tried using an alternative network, such as a mobile hotspot or an Ethernet cable, to see if you are still getting the same issue?
Let us know more about this so that we can further work on additional troubleshooting.
Best regards,
Rey
RokuDanny, this information was provided in the posts that some of us have made in prior pages but here goes:
Tracker ID 26-234-572
Roku 4620X Premier
SN YT00GU568076
Software Version 12.0.0 build 4184-29
GC Version 9.3.516
Timestamp 2023-06-12T21-:32.132
It's plugged into a wall outlet, it's Hulu Live content and it is while watching CBS local channel for me for others on the forum it's other channels and it goes back to home screen on programming change on the half hr or hour depending on the program you are viewing.
I am also having this issue. My Roku device keeps resetting and it has been happening now for a couple weeks. It’s really frustrating since we have trouble watching tv sometimes. It happens when using different apps so it’s just not an issue with an app. My device resets when using an app, trying to check latest software update, etc.
Roku device model: 3932RD-Roku HD Streaming PlayerSerial #: X00400RKLRKM
Device ID : S00K32AKLRKM
Software version: 12.0.0 build 4184-AE
Tracker ID: KM-178-613
I threw my tv in a dumpster cut your losses Romu doesn’t care never buy their tv again. It will cut the frustration forever.
