Roku keeps going to home screen while watching
I am and have been using a Roku device with my Vizio TV. It is plugged into the wall using Roku provided connections. It is happening with all channels after just a couple minutes of viewing.
Forum Discussion
Hi omahfolsom Sincereloyal198 kbmartin95
A warm welcome here in the Roku Community!
We value the information you gave us regarding your Roku device viewing experience.
We would like to gather more details so we can better identify the issue you're experiencing.
Please provide this information below:
• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version or build is the channel? (This can be found by selecting the channel on the home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
We'll be waiting for your updates.
Regards,
Rey
3 tvs 2 of which are Roku tvs. Happens on live tv Hulu and streaming like Discovery +. I will be calling support. Sounds like you don’t have a solution. If not, I have one that involves canceling service.
