Forum Discussion

Snakecharmed's avatar
Snakecharmed
Channel Surfer
3 years ago
Solved

Roku device works for ESPN+ and NBA tv, but the Roku TV says I have the app and I don't

The Roku TV won't add the app because it says I already have it. I have it on the device, which I would like to get rid of because it is a piece of garbage and doesn't work well. The remote died after I had the device for 6 months (it's not out of batteries). Apparently this is a common problem. I would like to crush the device with a large rock and just use the apps on the Roku TV. Even when I disconnect the device, it still won't add the app. This is frustrating because the TV was expensive and it would be nice if I could use it the way it is supposed to be used. I pay a lot of money for NBA and ESPN and I can't get them on the TV. If the TV had not been a gift, I would have returned it.

10 Replies

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    Snakecharmed I am very confused by your post.  What Roku device do you have?  ESPN+ and NBA are separate apps.  Do both work on your Roku device?  Have you restarted the Roku TV?  Don't just turn it off go into settings and restart.  All apps on one Roku device will appear on all other Roku linked to the same Roku account.  Go to settings system about and make sure the TV and device are on the same account.

     

    • Snakecharmed's avatar
      Snakecharmed
      Channel Surfer
      3 years ago

      I have both apps on the device, but I can't get either on the Roku TV. I've had the TV for six months and I've been trying to get the app on there since then off and on. It's been turned off and on many times.

      The TV and the device are both on the same account.

      • HDMIGuy's avatar
        HDMIGuy
        Roku Guru
        3 years ago

        Snakecharmed Do any apps work on the Roku TV?  For example does the Roku channel work on the Roku TV?