Roku channel won’t play anything

It just refreshes: https://drive.google.com/file/d/1etJzekHeVOyUG_9MYmcwkgGsSnA9cXLu/view?usp=drivesdk

thank you. This is about the 4th time I’ve provided that info and nothing has changed. I appreciate help to get this fixed 

Try doing either a system restart or unplug the power for a minute and see if that helps clear the cache.  Also, check your network connection on the TV.

Hey badgerboo,

Greetings from the Roku Community!

Here are the troubleshooting steps that JWS9518 provided above.

Restart your Roku TV: Home> Settings> System> Power> System Restart

To power cycle your Roku TV: Unplug the power cord from the back of the TV and the wall outlet for at least 10 seconds, then plug it back in. 

Check connection: Home> Settings> Network> Check connection

We hope this helps.

Best,
The Roku Community Team

I see the problem everywhere. None of the solutions work and they want a screen pic of the error. Roku says they are working on it. I believe Roku has a huge problem they are trying to keep on the down low. I see ONN TV’s with Roku doing this and TCL with Roku built in doing this. Roku apparently cannot and will not solve the issue and hopes it goes away. Now I need to buy a new TV and not with ROKU.  As business practice. 

Hey everyone,

If you're having trouble playing content on The Roku Channel, let us know what exactly happens — does it crash to the home screen, freeze, or get stuck loading?

If you can, a screenshot or short video helps us figure things out.

• To add a photo, use the image upload option when posting. 
  • Start a new post/press reply.
  • Click Insert Image.
  • Choose an image source location.
  • Follow the on-screen instructions
• For videos: upload to Google Drive and drop the link in your reply.

Thanks, and keep us posted!

Roku Community Team

Thanks Tlmiz,

We have forwarded it to our Roku team and will keep you posted when we have more information. Thank you for your cooperation.

Roku Community Team

Hi Tlmiz,

Just checking in to see if you’re still having trouble with the Roku Channel on the Roku TV. If you are, try to update the Roku TV by following these steps:

1. Go to Settings
2. System
3. Software update
4. Hit Check Now to see if there’s an update.

After that, try again to play content on the Roku Channel. If the issue continues, send a screenshot of the tracker ID screen by pressing Home 5x, then Back 5x.

Looking forward to your reply.

Roku Community Team

Everything is still exactly the same after doing these updates often 

Tlmiz,

Thanks for providing the screenshot of the tracker ID screen.

We have forwarded it to our team and we'll get back to you as soon as we have more info about this.

Roku Community!

Hey Tlmiz,

Greetings!

We would like to follow up regarding your issue with The Roku Channel on your Roku TV, which is not playing any content. Are you still experiencing this issue?

Keep us posted.

Roku Community Team

Despite my multiple message and following all suggestions, providing videos, providing info on the screen, nothing ever changed.

Thanks for the follow-up, Tlmiz!

We see that you're still experiencing the issue. Could you tell us where you're currently located so we can check further? Also, what is your internet service provider?

We look forward to hearing from you!

Roku Community Team