Forum Discussion

Tlmiz's avatar
Tlmiz
Binge Watcher
6 months ago

Roku channel won’t play anything

Tried many of the suggested work arounds but nothing worked

Roku channel 12.5 build 18

ID 75-092-661

app feature

28 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    6 months ago

    Tlmiz Welcome!

    Thanks for letting us know about the issue with the Roku app not working on your Roku device. I’m here to help.

    Try deleting the app and then reinstalling it, that usually does the trick. Also, don't forget to restart your Roku device or TV first by going to Settings > System > Power/System Restart before you add the app back.

    Keep me posted on how it goes!

    Thanks,
    Roku Community Team

    • Tlmiz's avatar
      Tlmiz
      Binge Watcher
      6 months ago

      I tried that after seeing it suggested and didn’t work. I just tried again now and still doesn’t work

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        6 months ago

        Tlmiz Thanks for keeping us posted.

        We'd like to investigate it further to assist you.
         
        Please provide the following information:

        • Picture of the screen (To post a picture)
        • Is there an error code?
        • When the issue happened (Has it been recent, or since you first got your device?)
        Thanks for your patience and help!
         
        Roku Community Team