Forum Discussion

Tlmiz's avatar
Tlmiz
Binge Watcher
6 months ago

Roku channel won’t play anything

Tried many of the suggested work arounds but nothing worked Roku channel 12.5 build 18 ID 75-092-661
app feature
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
6 months ago

Tlmiz Welcome!

Thanks for letting us know about the issue with the Roku app not working on your Roku device. I’m here to help.

Try deleting the app and then reinstalling it, that usually does the trick. Also, don't forget to restart your Roku device or TV first by going to Settings > System > Power/System Restart before you add the app back.

Keep me posted on how it goes!

Thanks,
Roku Community Team

Tlmiz's avatar
Tlmiz
Binge Watcher
6 months ago

I tried that after seeing it suggested and didn’t work. I just tried again now and still doesn’t work

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    6 months ago

    Tlmiz Thanks for keeping us posted.

    We'd like to investigate it further to assist you.
     
    Please provide the following information:

    • Picture of the screen (To post a picture)
    • Is there an error code?
    • When the issue happened (Has it been recent, or since you first got your device?)
    Thanks for your patience and help!
     
    Roku Community Team
    • Tlmiz's avatar
      Tlmiz
      Binge Watcher
      6 months ago

      I replied but it never sent. 

      there’s no error code, it just quickly refreshes the screen. This is for every show/movie, trailer, anything. So there’s nothing to take a picture of

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        6 months ago

        Thanks for keeping us posted. Tlmiz 

        Can you share more details with us? We’d like to get the following info from you.

        • Device info (Settings > System > About)
        • Tracker and GC (Home 5x, Back 5x)
        • Which specific app(s) are affected? (Is this the only app affected?)
        • A picture of the error code
        • What troubleshooting steps have you taken?

        Looking forward to your reply.

        Roku Community Team

  • denzels's avatar
    denzels
    Reel Rookie
    6 months ago

    This is happening on my TV as well. Only Roku Channel not working. Everything seems fine until you try to watch. Just beeps and does nothing.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, denzels 

      Welcome!

      I appreciate you for letting us know about the issue with The Roku Channel, and I'm here to help.

      Have you tried performing the troubleshooting steps suggested by RokuJharra-Q above this thread? If not, recommend giving it a try.

      Keep us posted.

      Thanks,
      Roku Community Team.

      • denzels's avatar
        denzels
        Reel Rookie
        5 months ago

        Hi. Just found this response in my junk email. Yeah i tried everything...nothing has changed. Uninstalling, reinstalling, software updating, etc etc etc.... Given up on trying to use the ROKU channel. Too bad really. I used to really like it.