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douverson's avatar
douverson
Reel Rookie
3 years ago

roku 3 will not accept pin number when add channels

Have a Roku 3 streaming device when I try to add a channel and it wants pin number it does not accept the number .

5 Replies

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    • douverson's avatar
      douverson
      Reel Rookie

      I logged in to my account and created a PIN number I then tried to add a channel using that number it would not accept. The account recognizes my smart tv but doesn’t show my Roku 3 streaming device. This device has never required a PIN number before when I added channels. Why now. 

      • Strega's avatar
        Strega
        Roku Guru

        It sounds like the roku 3 is connected to a different account than the TV is.

        On the Roku 3, go to: Settings > System > About and check the account/email address there.