Forum Discussion
douverson
3 years agoReel Rookie
I logged in to my account and created a PIN number I then tried to add a channel using that number it would not accept. The account recognizes my smart tv but doesn’t show my Roku 3 streaming device. This device has never required a PIN number before when I added channels. Why now.
Strega
3 years agoRoku Guru
It sounds like the roku 3 is connected to a different account than the TV is.
On the Roku 3, go to: Settings > System > About and check the account/email address there.
- burrelltravels3 years agoNewbie
It's displaying an incorrect email address and I am unable to change it because it's not a valid email address.
- renojim3 years agoCommunity Streaming Expert
burrelltravels, you'll probably have to contact support at https://support.roku.com/contactus . Choose the option for "Account, payments & subscriptions".