Forum Discussion

Syn1's avatar
Syn1
Reel Rookie
2 years ago
Solved

Retro Reels not playing any moves?

Is Retro Reels not working? I have not been able to watch any movie for 2 days now. I signed up /paid for it and had less than 24 hours use of the channel now no movies play I just get a message “sor...
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    We appreciate the follow-up, Thndr.

    Thank you for specifying these details with us. We're happy to continue assisting.

    Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.

    In cases where the issue persists despite performing the steps above, we recommend that you keep in touch with the channel provider's support team, as they may be able to provide you with updates regarding the missing shows under their app.

    You can also refer to this support article on why an app or show is no longer available on a Roku streaming device.

    We hope this helps. You can keep us informed on what you find out.

    Regards,
    Janadee

Linder1's avatar
Linder1
Newbie
2 years ago

It's been happening to me as well, for about 2 weeks now. Can I uninstall retro reels without uninstalling roku? Thank you

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Linder1,

    Thanks for posting here in the Roku Community!

    We're glad to assist you with your inquiry. You can remove the channel by not uninstalling your Roku device. For guided steps, you can check out this support article on how to remove channels from your Roku streaming device.

    We hope this helps.

    Kind regards,

    Eunice

    • Thndr's avatar
      Thndr
      Reel Rookie
      2 years ago

      Trying to watch a movie and I also get the “Sorry, this program is temporarily unavailable” message!  I have done the cancel subscription and remove, then restart the Roku and re-add truck with no change.  Please advise.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Thndr 

        It's our pleasure to welcome you here in the Roku Community.

        We understand that you're having an error code while trying to stream content, and we'd be more than willing to assist. Could you please provide the following information for us to understand the issue better?

        • What specific channel/app are you accessing while trying to stream content?
        • What specific movie is this?
        • When have you encountered this issue?

        With more details, we'll be able to assist further.

        Best wishes,
        Kash