Forum Discussion

jhmanderson's avatar
jhmanderson
Reel Rookie
2 years ago
Solved

Insanely LOUD Commercials ONLY on Roku Channel

I've read the past reviews that have taken place for what appears to be going on 4 years, yet it seems as though this is still a problem.  I just began watching the ROKU channel, but it will probably not be long before I don't watch it anymore.  If i'm in bed watching TV, volume is just loud enough to clearly hear the show that i'm watching and then COMMERCIALS come on at what seems like almost twice the volume of the show- that's not good.  It doesn't happen to me on any other app that I use.  Just the ROKU channel.  Please take into consideration that this has been a problem for a long time and consider trying to fix it??

app playback
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello Community Users!

    We understand how frustrating it can be when commercials on The Roku Channel are too loud. We're here to help and will do our best to assist you. 

    Movies and television shows can have a wide range of sounds but using the volume modes on your compatible Roku streaming device lets you enjoy a more even listening experience. Switch to Automatic Volume Leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels. Use Night Mode to reduce the volume level for louder scenes and boost it for quieter ones, letting you watch late-night TV without disturbing others.

    For more detailed information about how to use volume modes on your Roku device, visit our Support page here: How to use volume modes on your Roku streaming device

    Please keep us updated on any developments and we'll be glad to help you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

18 Replies

  • FeeMax's avatar
    FeeMax
    Newbie
    11 months ago

    It's now August 2024 and the problem persists. I'm watching a program at the regular volume and the volume increases when a commercial comes on -so loud, it's startling. None of the fixes Roku experts recommended have worked for me. One of my Roku products is a Roku Hisense TV and the volume control on it doesn't stop the annoyingly loud, obtrusive  commercials when streaming the Roku channel. I'm at an impasse about tossing Roku products. The programming is great, but the loud commercials destroy the viewing experience.

  • Joanne2013's avatar
    Joanne2013
    Reel Rookie
    2 years ago

    Yes me as well. I went into set up on Roku and went to sounds and made it softer. You get 3 choices loud medium quiet. I think. I spent hours in set up looking for some else and it did make it some what quieter but now the program is not loud enough. It's stupid to have explosively commercials and some times the programs are way to loud. Cheers Jo-anne 

     

    • BruceCM's avatar
      BruceCM
      Channel Surfer
      2 years ago

      Why not do what I do....use the mute button during commercials.

      • CoryKent7's avatar
        CoryKent7
        Channel Surfer
        10 months ago

        This doesn't help when you're watching a show quietly in the middle of the night, and the commercial comes on, louder than you would need it in the middle of the day with other noise around you. It scares the daylights out of you, wakes a sleeping baby, and can wake up adults and older children in the house if they're asleep in the room.

        This is also against the FCC regulations.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello Community Users!

    We understand how frustrating it can be when commercials on The Roku Channel are too loud. We're here to help and will do our best to assist you. 

    Movies and television shows can have a wide range of sounds but using the volume modes on your compatible Roku streaming device lets you enjoy a more even listening experience. Switch to Automatic Volume Leveling to hear more consistent audio levels across various types of entertainment, making it less jarring when a commercial comes on or while switching channels. Use Night Mode to reduce the volume level for louder scenes and boost it for quieter ones, letting you watch late-night TV without disturbing others.

    For more detailed information about how to use volume modes on your Roku device, visit our Support page here: How to use volume modes on your Roku streaming device

    Please keep us updated on any developments and we'll be glad to help you further. We look forward to hearing back from you.

    Thanks,
    Arjiemar

    • jhmanderson's avatar
      jhmanderson
      Reel Rookie
      2 years ago

      As others have stated previously, those settings do not exist on my television or theirs obviously. So your suggestion is not an option. How about fixing the problem on your end. There in lies the issue, not how we have our audio settings programmed. 

      • Melika648's avatar
        Melika648
        Newbie
        2 years ago

        So apparently Roku just doesn't care that almost everyone is complaining about the insanely loud commercials as there doesn't seem to be any real fit which absolutely sucks as they do have some good shows to watch late at night before falling asleep only to be jarred awake by their screaming commercials. And by the way Roku have tried your fix it's 1 NOT AVAILABLE ON MY TV 2 HAVE SET AUDIO TO ADJUAT VOLUME TO WHAT IM WATCHTING GUESS WHAT STILL GET EAR DRS BLOWN OUT EVEN AT A VOLUME OF 18 AND BARELY ABLE TO HEAR THE PROGRAM IM TRYING TO WATCH. I agree with other people how about you actually fix the problem and make your commercials quieter because it's such a turn off from using the service. 

    • Bern1's avatar
      Bern1
      Newbie
      7 months ago

      Hello, I dont have that setting. All I have is the truvolume and it does nothing to smooth commercial high volume. May I recommend implementing a countdown of 5 sec to allow users to turn volume down. Are you obligated to run these commercials at higher volume ?