Forum Discussion

GaryB007's avatar
GaryB007
Streaming Star
12 months ago
Solved

Redbox app shows nothing

So with the bankruptcy of the Redbox parent company everything Redbox shows nothing, the app and the website.   I did buy a few movies on there but are now not accessible. Lesson learned... buy the dvd, get a physical copy if you want it, never use the cloud.

  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello, Community Users!

    Thanks for your post in the Roku Community!

    We appreciate you for bringing to our attention that the Redbox is no longer working.

    We are aware of an issue with the Redbox channel in which it is not accessible, and customers will not be able to log in, view content, or make purchases. This is an issue with Redbox and not your Roku device. We suggest reaching out to Redbox support for any questions regarding access or purchased content. They can be reached at help.redbox.com or via email at customerservice@redbox.com.

    Thanks,
    Arjiemar

10 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    12 months ago

    GaryB007 

    From what I gather, looks like operations have been suspended.  Shame.  It was a good channel/app.

    Unfortunately, if being managed by Chicken Soup for the Soul, Crackle and others may be next.

    https://cssentertainment.com/

    -----

    The problem with many of these streaming services today is they remain tight-lipped when running into problems and feel no need to answer to their customers.  Just keep borrowing money until it finally runs out and then silently close up shop.

  • JasonG76's avatar
    JasonG76
    Newbie
    12 months ago
    • I agree these mugs are sorry, I had movies on there and now can’t watch, that’s ok, won’t ever join another
    • andyross's avatar
      andyross
      Roku Guru
      12 months ago

      One tiny glimmer of hope: In liquidation, they sell off assets. Maybe someone or some service will buy up the purchase rights and make them available somehow.

      Basically, as I have stated before, stick one of the big names that are unlikely to go under, and stick with ones that link with Movies Anywhere. Although if a service does shut down, not sure what would happen with your purchase license.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        Hello, Community Users!

        Thanks for your post in the Roku Community!

        We appreciate you for bringing to our attention that the Redbox is no longer working.

        We are aware of an issue with the Redbox channel in which it is not accessible, and customers will not be able to log in, view content, or make purchases. This is an issue with Redbox and not your Roku device. We suggest reaching out to Redbox support for any questions regarding access or purchased content. They can be reached at help.redbox.com or via email at customerservice@redbox.com.

        Thanks,
        Arjiemar

  • DSHouston07's avatar
    DSHouston07
    Channel Surfer
    12 months ago

    Yup apparently they just decided to screw everyone. I’ve lost probably $10k in movie ownership thinking they wouldn’t do anything like t. That it would be YouTube not Redbox who would do it. The bad part is that I’m sick enough that I wasn’t paying attention. 

    • andyross's avatar
      andyross
      Roku Guru
      12 months ago

      Hopefully, if Redbox does shut down, they can sell the licenses to somebody else.

      This is a good lesson to only "buy" movies/shows through a service that can link to Movies Anywhere. That will let you watch your purchase across multiple services.

      https://moviesanywhere.com/ 

      They currently link to : Verizon, DirecTV, Apple TV+, Prime, Fandango at Home (formerly Vudu), Google Play, Microsoft, Comcast/Xfinity.

      I have a bunch of free movies from Comcast via Xfinity Rewards, and most of them are available across the services. I also have several BluRay movies registered.