I tried the network connection reset. The issue continues to occur.
device model: C257X - Roku TV
serial number: X001009NTKV8
device ID: S06PG11NTKV8
software OS/version: 12.5.5 build 4174-94
GC Version: 10.5.39
Issue ID: V8-034-104
We just got an update and now no matter what spp we are using to watch programs (Sling TV, Tablo, Netflix) the program simply stops playing and it takes us back to that Apps Home screen. It's pretty cyclical... About every 3 minutes. Happens on so far on Sling, Tablo, Netflix, Emby, Hulu, Reelz
My Roku device is literally unusable when we need to restart everything every 3 minutes.
If I fast forward just 15 seconds every 2.5 minutes.. it will reset the 3 minute timer. Strange. But still annoying because if I miss it and 3 mins goes by... I'm starting the app then the program all over again. Ugh.
This just started happening tonight after the Roku update.
We have the Roku 4802RW.
Software Version 12.5.0
Build 4178-C2
GC Version: 10.4.37
I have reinstalled the sling app and the Tablo app. I also powered off and on the Roku and checked for software updates. .
I also tried unplugging the Roku from electricity for 30 seconds. I reseated the HDMI cable
My tracker id is: e7-499-911
Or you can use this one: Tracker ID: E7-499-917
Thanks for the update and for sharing additional information about this.
We would suggest performing a network reset on your device. See the guided steps below.
If the issue persists, after reconnecting it. Get back here and share the details below.
We'll be anticipating it!
Regards,
Rey
Same thing started happening to my mom' Roku streaming stick in her bedroom. Plays all apps for about 3 minutes, & kicks back to the home screen.
But hers also starts freezing, then buffering, & says to check the network connection. When she goes to check it, it spins checks "internet connection" "wireless connection" & so on. In the background it shows not connected for a second, then connects again.
Called internet provider, nothing wrong on their end. Bought a new Roku Premier & was the same problem. All other devices on that WiFi connection work. Have 2 other TVs with Rokus, & they're okay.
Not sure if it's the same software issue, but started around the same time & is acting almost the same way. She's not able to watch anything!
Hi Community users,
Greetings from the Roku Community!
Thanks for keeping in touch with us and for sharing your experience with this playback issue.
Could you tell us if you have made some changes to your router recently? We would also suggest connecting your device to an alternative network such as a mobile hotspots then try again to see if that makes a difference.
Thanks,
Rey
Hi. There have not been any changes to my home network.
My other identical Roku's are not affected yet but that's likely because they are still on a different firmware build. They are not on the C2 like this one is.
To power the Roku I am using the power plug and cable that came with the Roku.
Note this is not a Roku Express please see my original post. I gave VERY detailed information.
Finally... This affects every App. It is not specific to any one app or channel.
Whether I'm using: Amazon prime, Netflix, Hulu, Emby, Plex, Tablo, Pluto, Roku Live TV, Sling, etc... Every 3 minutes the Roku goes back to the home screen.
We are also experiencing this problem since our Roku 4800X updated to software version 12.5.0 on 11/1/23.
We tried the network connection reset as suggested, and that did not resolve the issue.
Issue ID: L9-513-901
Build: 4178-C2
Current Settings and Configuration:
Amazon Music Version 3.0 - build 167
Ethernet Connection
4K HDR TV
Bandwidth saver: Off
USB Media auto-launch: Prompt
HDR Subsampling: 4:2:0
HDR always on: Yes
Auto-adjust display refresh rate: Off
We would be interested in any other suggested troubleshooting steps.
We would also be interested in information on any forthcoming updates which might help resolve this issue.
We would also be interested in beta testing any upcoming software updates which might help resolve this issue.
You have multiple threads with dozens of complaints about this issue. Why won't you fix it?
