We are also experiencing this problem since our Roku 4800X updated to software version 12.5.0 on 11/1/23.
We tried the network connection reset as suggested, and that did not resolve the issue.
Issue ID: L9-513-901
Build: 4178-C2
Current Settings and Configuration:
Amazon Music Version 3.0 - build 167
Ethernet Connection
4K HDR TV
Bandwidth saver: Off
USB Media auto-launch: Prompt
HDR Subsampling: 4:2:0
HDR always on: Yes
Auto-adjust display refresh rate: Off
We would be interested in any other suggested troubleshooting steps.
We would also be interested in information on any forthcoming updates which might help resolve this issue.
We would also be interested in beta testing any upcoming software updates which might help resolve this issue.
