Hi Community users,
Greetings from the Roku Community!
Thanks for keeping in touch with us and for sharing your experience with this playback issue.
Could you tell us if you have made some changes to your router recently? We would also suggest connecting your device to an alternative network such as a mobile hotspots then try again to see if that makes a difference.
Thanks,
Rey
Hi. There have not been any changes to my home network.
My other identical Roku's are not affected yet but that's likely because they are still on a different firmware build. They are not on the C2 like this one is.
To power the Roku I am using the power plug and cable that came with the Roku.
Note this is not a Roku Express please see my original post. I gave VERY detailed information.
Finally... This affects every App. It is not specific to any one app or channel.
Whether I'm using: Amazon prime, Netflix, Hulu, Emby, Plex, Tablo, Pluto, Roku Live TV, Sling, etc... Every 3 minutes the Roku goes back to the home screen.
RokuERey I have not made any changes to my router. My Roku worked normally from Monday afternoon to Tuesday evening after I did a factory reset. So I think this is not a networking issue.
What kind of router configuration issue do you think could trigger something like this?
Well there has been a new development. For me at least, I am speaking only for myself.
This morning I checked for updates on the Express 4K+ and I received one of those updates with a goofy, uninformative name. I forget which name this one used.
But now everything is working as normal. At least it's been working all morning, although I'm still eyeing it suspiciously.
If the problem has been solved this means it was solved by an update. Which means that Roku understands what the issue is and how to fix it. And that it was a problem with the Roku's software not with the router configuration or anything else.
If the update fixes the problem that's good thing. But it is not good that Roku has not publicly communicated anything about this major issue. Not even an acknowledgement that there was a problem. I'm not happy about that.
