Forum Discussion

boboco1's avatar
boboco1
Newbie
2 years ago

Re: Roku stops streaming after 3 mins - v12.5.0 build 4178-c2 - Sling, Tablo, Amazon, Hulu, Emby....

I tried the network connection reset. The issue continues to occur. device model: C257X - Roku TV serial number: X001009NTKV8 device ID: S06PG11NTKV8 software OS/version: 12.5.5 build 4174-94 GC...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

terster1,

Thanks for the update and for sharing additional information about this.

We would suggest performing a network reset on your device. See the guided steps below.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

If the issue persists, after reconnecting it. Get back here and share the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating it!

Regards,

Rey

nyc79's avatar
nyc79
Channel Surfer
2 years ago

Same thing started happening to my mom' Roku streaming stick in her bedroom. Plays all apps for about 3 minutes, & kicks back to the home screen.

But hers also starts freezing, then buffering, & says to check the network connection. When she goes to check it, it spins checks "internet connection" "wireless connection" & so on. In the background it shows not connected for a second, then connects again.

Called internet provider, nothing wrong on their end. Bought a new Roku Premier & was the same problem. All other devices on that WiFi connection work. Have 2 other TVs with Rokus, & they're okay.

Not sure if it's the same software issue, but started around the same time & is acting almost the same way. She's not able to watch anything!

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! nyc79, 

    Thanks for the post,

    Thank you for reaching out to us. We're pleased to assist.

    We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • steps to reproduce the issue

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
    We look forward to working with you to help resolve this issue.

    Thanks,
    Arjiemar

    • Dont99's avatar
      Dont99
      Newbie
      2 years ago

      Roku keeps stopping with TALBO app after 3 minutes or so on my Roku stick, ultra lite but not on my fire stick something wrong with version 12.5?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Dont99,

        Thanks for taking your first post here in the Roku Community!

        Have you tried removing the channel, restarting your Roku player, and adding the channel back? To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

        For detailed instructions, refer to this Support link: How to resolve a channel playback issue

        Please let us know how it goes.

        All the best,

        Chel