Forum Discussion

StewPedaso44's avatar
StewPedaso44
Newbie
3 years ago

Re: Keeps kicking me out of my apps and back to the home screen

I'm having the same issues on all my Roku and non Roku TVs
app playback
Teresaluther's avatar
Teresaluther
Binge Watcher
2 years ago

I have tried all the suggestions I’ve seen listed including the factory reset.  It’s gotten to the point that I can’t get through any show without being kicked back to the Home Screen.  

mandy11's avatar
mandy11
Roku Guru
2 years ago

I bet you wouldn’t have that problem with a firestick 😂

  • mandy11's avatar
    mandy11
    Roku Guru
    2 years ago

    I don’t think it’s the TV. I have one and it kicked me back to the home page just as often as my other four remotes that I was using on my regular Tv’s

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Greetings Teresaluther,

    Welcome to the Roku Community and thanks for reaching out.

    Let's see if connecting your device to an alternative network like a mobile hotspot to see if there are any differences.

    Keep us posted,

    Thanks,

    Rey

    • mandy11's avatar
      mandy11
      Roku Guru
      2 years ago

      Question. If the other seven devices work on that network. What would the purpose be of moving your Tv to a different network ?

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi mandy11,

        Thanks for the inquiry!

        We'd like to see if the issue you're experiencing might be related to network congestion.

        Thanks,

        Rey

    • mandy11's avatar
      mandy11
      Roku Guru
      2 years ago

      It’s really nice to find some one else that understands the problem. 
      thanks for the breath of fresh air BJ

    • Teresaluther's avatar
      Teresaluther
      Binge Watcher
      2 years ago

      I just had my internet provider out and they replaced my old equipment so I’m pretty sure it’s not the network. It’s less than 20 feet from the wifi.  

      • Kathiell's avatar
        Kathiell
        Binge Watcher
        2 years ago

        We can't all have defective wifi that replicates the exact same problem. They are obviously planning on going out of business soon and don't care what customers are dealing with on these devices.