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Mombarre's avatar
Mombarre
Newbie
20 hours ago

Re: Certain scenes bad quality 4k stick

I have the exact same issue with walking dead. Strangely I don’t remember this being an issue few months ago or an year ago when I watched same show on same device. 

i was driving myself nuts trying to change settings, thinking if roku device is at fault or my wifi router. Then i saw the same pattern. One scene is bad and the very next second its good then after couple of seconds its bad again. It never goes bad until scene changes. Then i swtiched over to anither show to check if its signal issue. And if I pick any other show that issue vanishes. 


on a different roku device I had a particular youtube video (not walking dead) with same issue. Good to learn that its encoding issue. Hope roku or NF fixes it. 

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1 Reply

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    15 hours ago

    welcome Mombarre​ 

    We noticed that you're experiencing an issue with the video quality of a movie on Roku devices. 

    We'd like to take a closer look. Could you provide us with some details? 

    • When did the issue start?
    • What troubleshooting steps have you done so far?
    • What specific app are you using to access the movie?
    • Have there been any recent updates before this happened? Can you please provide the latest software for your Roku device? (You can find it on Settings > System > About).


    Looking forward to your response!

    Roku Community Team