Forum Discussion

LadyMoxie's avatar
LadyMoxie
Reel Rookie
5 years ago
Solved

Paramount Plus Roku error 'content unavailable'

I had to uninstall the Sling app and reinstall it a couple weeks ago because it wouldn't load. Sling helped with it and said Roku did a big update and now requires more space. So, I had to delete a lot of channels.

Now the Paramount channel I pay for keeps buffering and won't load. It says 'content is not available try again later' and there is no technical support for Paramount or Roku. If I continue to have all these issues I will look at other options. You deleted my purchase history as well! Very poor service. And you are not showing who you are taking $35 for.......You really need to fix these issues.

You are becoming like straight talk. Take the money but offer no customer service or technical support, just a place for all your unhappy paying customers to vent with no resolution. Not a good way to do "business".

Paramount Plus Troubleshooting
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    dragonboots2005 toeachtheirown

    Thanks for the post.

    If the issue remains unresolved, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

    You can reach them here: https://help.paramountplus.com/s/contact-us
     

    Thanks,
    Danny

137 Replies

Replies have been turned off for this discussion
Show More
  • toeachtheirown's avatar
    toeachtheirown
    Reel Rookie
    4 years ago

    Also still experiencing this issue with Paramount+ and we’re now into November. Fix please!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      dragonboots2005 toeachtheirown

      Thanks for the post.

      If the issue remains unresolved, I'd recommend reaching out to Paramount+ directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Paramount+ channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

      You can reach them here: https://help.paramountplus.com/s/contact-us
       

      Thanks,
      Danny

      • baebaehepple's avatar
        baebaehepple
        Reel Rookie
        4 years ago

        I found the fix. I stopped using the app and signed up through Prime to add Paramount. Problem solved. I never got help and came up with this solution on my own. It's the app. Take responsibility and fix it!

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      Glad it's not just me.  It's been early 2 months on mine.  I've gone round and round with paramount and tried all the things they tell us.  Nothing helps.  Complete f-g b.s. that Roku has no way to contact them other than these stupid forums or whatever you call it.  Both of them should be embarassed. 

  • dragonboots2005's avatar
    dragonboots2005
    Roku Guru
    4 years ago

    I cancelled.  Sent multiple emails & phone calls to Paramount and still have a problem with the ad breaks stopping everything & won't go back to my tv show.  I'm done.  Most of the stuff I watched is free on the CBS app anyways(something I learned a few days ago by looking at it).  SO F U Paramount!

    • bkimmiller's avatar
      bkimmiller
      Channel Surfer
      4 years ago

      I'm having the same issue with the ad breaks. And oddly enough, I can play their crummy shows, which I really don't care about anyway. I'd only gotten Paramount+ for "1883" and will cancel as soon as it ends. When I try to load an episode, the ads start, and I can watch the "ad timer" in the top left count down the seconds. As soon as it gets to 6 seconds left, everything freezes and then I get the "Content Unavailable - Try Again Later" message, which is absolutely maddening. If I paid for an app, the content had BETTER be available. I think it's a Roku issue, because I have found that I can go on Paramount +'s website, login, and watch with no problems on my computer, tablet or Android phone. What a shame Roku and Paramount don't care enough about their customers to listen and try to deliver a decent product. 

    • Lyrlen's avatar
      Lyrlen
      Binge Watcher
      4 years ago

      I wrote to paramount who wrote back. This is the fix they gave.  Remove paramount from Roku .  Unplug roku. I like to give at least 5 minutes. Plug Roku back in.  Download current version of Paramount.  For me it least it fixed the problem

      • bkimmiller's avatar
        bkimmiller
        Channel Surfer
        4 years ago

        Have done this numerous times. Did not work on ANY of my three Rokus! 

  • Jaloder's avatar
    Jaloder
    Newbie
    5 years ago

    Happening for me on Paramount + TV app only, and only on live local channel.  "Error Code CS-1200 Unfortunately an error occurred during playback.  Please try again later."  I've tried uninstall, reset, etc.  cannot resolve.

  • dragonboots2005's avatar
    dragonboots2005
    Roku Guru
    5 years ago

    I have problems during the ad breaks and it says 'content not avalable' with a blue 'ok' button that does not work.  I have to finish the ep on my laptop when I'd rather watch with Roku on my 40" tv.  No help from Paramount and as we all know Roku is near impossible to reach.  Will have to cancel if it don't get resolved.  I can only click 'video won't play' so many times when I press * on my remote

    • BobbyP's avatar
      BobbyP
      Channel Surfer
      4 years ago

      I am having the same isue as well w/ the $4.99 essential package. I called Roku tech support and the steps they had me go through are worthless. I suspect that Roku may have some kind of an add blocker that causes this error to occur.

      I absolutely know the issue is w/ the advertisments b/c if I view movie or series clips or extra's the issue does not occur b/c in this content is no advertisments.

      I also tried logging in to my Paramount+ account from my desktop computer. I then stream to my Chromecast to my TV and have no issues.

      Also my daughter has Apple TV and the same $4.99 package and has no issues.

      I however try the Paramount+ app on my iphone and I get,"Fatal Error" , due to licensing restrictions this video isn't available in your location (5408).  So this issue appears to be on more than one platform.

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      4 years ago

      So here it is over a month later and the problem is not fixed.  Paramount+ don't seem to help and you can't contact Roku because they VERY OBVIOUSLY avoid direct contact with their customers.  If a Roku rep read this may I suggest this:  GET WITH PARAMOUNT AND YOU TWO WORK OUT BECAUSE THE APP HAS AN ISSUE WHEN IT GOES TO THE ADS.  I'm tired of hearing do this do that unplug this stand on your head upside down etc etc. - YOU GUYS WORK IT OUT.  And Roku you need a better way for us to contact you - this is bull using a stupid ass forum to reach you.  Cowards.  End rant. 

  • Lyrlen's avatar
    Lyrlen
    Binge Watcher
    5 years ago

    Add me to the list.  Paramount plus stopped working on either Tuesday 9/28/21 or Wednesday 9/29/21 .  Had watched other programs before then and it had worked.  Tried the reload and reboot fix no luck. Have written to Paramount plus.  Does anyone know if Paramount Plus did an update or are they just having probems?

    • dragonboots2005's avatar
      dragonboots2005
      Roku Guru
      5 years ago

      still an issue on mine as of 10/15.  will be forced to cancel if they don't fix it soon.  I pay a year at a time but they are not getting my $60 if this keeps up

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        5 years ago

        Hi dragonboots2005 Jaloder

        We do apologize for the inconvenience this has caused. 

        Does the issue only occur on Paramount Plus or across other channels installed on your Roku? Did you restart your device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

        Please keep us posted!


        All the best,
        Kariza