Solved
Paramount plus error has occurred during playback
My paramount plus is not working, I’ve tried on other devices that isn’t Roku and it works. It says “an error has occurred during playback please try again” I have done everything it’s told me like restarting the Roku deleting the app and redownloading it and I’m still having this issue. Any suggestions?
Hi Jmaythews70 and Josalyntaylor20.
Thank you for reporting this issue to the Roku Community!
We understand that you are unable to stream the Paramount Plus channel. We're happy to help. We would recommend the basic troubleshooting sequence below:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further
All the best,
Janadee
