Forum Discussion

Josalyntaylor20's avatar
Josalyntaylor20
Newbie
2 years ago
Solved

Paramount plus error has occurred during playback

My paramount plus is not working, I’ve tried on other devices that isn’t Roku and it works. It says “an error has occurred during playback please try again” I have done everything it’s told me like r...
app playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Jmaythews70 and Josalyntaylor20.

    Thank you for reporting this issue to the Roku Community!

    We understand that you are unable to stream the Paramount Plus channel. We're happy to help. We would recommend the basic troubleshooting sequence below:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further

    All the best,
    Janadee
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Jmaythews70 and Josalyntaylor20.

Thank you for reporting this issue to the Roku Community!

We understand that you are unable to stream the Paramount Plus channel. We're happy to help. We would recommend the basic troubleshooting sequence below:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
Note: We'll mark this post as solved, but if the instructions above don't resolve the issue for you, please let us know or reply to this thread for further assistance. We're here to help, and we'll be glad to assist you further

All the best,
Janadee
cmorin's avatar
cmorin
Newbie
2 years ago

Already done a reboot what generic answer you going to give next

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Thank you for keeping us in the loop, cmorin.
     
    Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details?
     
    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    Keep us posted.

    Thanks,
    Janadee

    • p4progress's avatar
      p4progress
      Reel Rookie
      2 years ago

      Hello Janadee,

      I have been experiencing this problem for at least a week or two.  It generally occurs within the minute before a commercial break.  The error is "Error.    Unfortunately, an error occurred during playback.  Please try again."  Requested information is provided below:

      • p4progress's avatar
        p4progress
        Reel Rookie
        2 years ago

        Janadee,

        I tried on a different device using a Roku Streaming Stick with similar error:

    • Nanarust50's avatar
      Nanarust50
      Newbie
      2 years ago

      I have submitted my Tracker ID 3 times and the issue has not been resolved. SO FRUSTRATING to pay for a service and not get the support to solve issues.  

    • Spencer27's avatar
      Spencer27
      Newbie
      2 years ago

      I want to change my Paramount+ login to get on a new account, but the app on Roku won't let me sign out, even though I've canceled my old subscription. I really don't like the idea of doing a system reset and having to start over, but it sounds like that may be the only option. And Paramount+ is no help, either.