Forum Discussion

Uncommonmartian's avatar
Uncommonmartian
Binge Watcher
3 years ago

Paramount+ keeps showing sign up or sign out, even though I have subscription

If that was the case Danny then it would have been fixed already. Everybody's told you guys the same problem over n over again (as usual) and still no fix. In the meantime we're losing money from thi...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Susie52

Thanks for the post.

Can you please provide us with a screenshot of the issue you are seeing on screen so we can better understand what you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Susie52's avatar
Susie52
Newbie
3 years ago

 

This is the screen I get.

  • Mb20's avatar
    Mb20
    Reel Rookie
    3 years ago

    The screen shot is my same problem , I pay for Paramount Plus through Roku App,   very same problem.

    • JuanFrancisco's avatar
      JuanFrancisco
      Channel Surfer
      3 years ago

      have u try both Paramount+ apps? the screenshot i took is from the Paramount+ app used when u already have an account, i believe i saw another app called Paramount+ Roku, if you havent try with that one and you are paying through Roku maybe you can log in there

      • db20's avatar
        db20
        Newbie
        3 years ago

        SAME issue here - 
        Across ALL ROKU devices, including 2X Express and one stick.  Same error profile on all. Also tried P+ Web site, SAME PROBLEM!!!!

        I had Paramount+ activated through the Roku free trial, was working fairly reliably, aside from one night it had the "error, we are fixing", was corrected by next AM.  New charge of $4.99 by Roku was posted to my PayPal account to continue after the free trial, posted 1/14. 

        Was watching P+. and about 1AM -ish 1/14, feed shut off, and got a screen (as others posted) with:
        "get started" - sorry, already have an account!!!!  THis fact is duly noted by a page saying "Account Exists", asks me to sign in despite ALREADY being signed in....  also this precludes creating another account....
        "watch free episodes" - sorry, I PAID for the sub already!!!!!!
        "sign out" - which I tried on the slim chance it would reset the account/access, NOPE!  Same errors on signingback in!!!!

        Obviously I HAVE an account, ALREADY PAID my money for it, AND CANNOT WATCH IT!!!  I'm not cancelling a sub I paid for but CANNOT access!!!!!

        Clearly there is a problem, there are definitely reports here, this is sort of pathetic that you and P+ cannot get your accounting s**t together and properly set up billing and accounts. 

        While I'm liking the Roku, one of the Express units is acting up and randomly not working correctly (volume up button will "stick"and crank the vol), as well as staying on all the time, unlike the other Express.  Debating whether to return to purchase point (Best Buy) or Roku???  Combined with the seemingly random accounting/billing/account/subscription issues, it reminds me of the **bleep** cable services I left behind.....  wondering if ANYHONE can create a reliable video delivery system?!?!?

  • Bookmali's avatar
    Bookmali
    Newbie
    3 years ago

    This same thing is happening on our Roku devices as well as our Samsung tv’s the only device paramount plus works in for us is our AppleTV. I can’t believe this thread is a year old and it still has not been resolved. 

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi Bookmali,

      Thanks for the posts.

      We would be more than happy to look into this issue but we will need more information. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • steps to reproduce the issue you are seeing 
      • screenshot of what is being shown on the screen

      Once we have this information, we will be able to investigate further

      .
      Warm regards,
      Lianna