NFL Not Using Cable Authentication
I tried using the NFL app to stream Red Zone and various in market games yesterday. Nothing worked. The games said "Fumble" and had a generic error message. The Red Zone and NFL Network required a ca...
Forum Discussion
Nope, not yet. NFL support was no help either. I ended up using Air Play from my iPad, less than ideal and not what I should have to do
I am having the same issue. Was able to use AirPlay and stream from both my iPhone and iPad, but can no longer use my Verizon FiOS subscription on Roku. The Roku NFL app must have disabled RedZone for service provider subscriptions while mobile apps (iOS) still work. Would need Roku to figure out with NFL.
Hi, Community users!
We highly appreciate you for bringing this to our attention. Rest assured that we will forward your concerns to the appropriate Roku team for further review and validation. Kindly provide us with the following details below to help us create a ticket effectively:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
- Who is your internet service provider?
We'll be patiently waiting for your responses as we are more than willing to investigate this further and sort this out for you. In the meantime, your patience and understanding are highly appreciated as we work on this.
Kind regards,
CarlyThe serial number doesn't matter, it spreads across all Roku devices. I have Roku Premieres, Roku Streaming sticks, and a Roku TV. The problem spreads across all devices.
The posters in this thread have a verified cable login to NFL Redzone and are unable to stream NFL content on their Roku devices. However, using the same credentials, we are able to stream on iOS and Android devices. There is an authentication problem between Roku and the NFL. For years this has worked just fine, the 2023 season is the first where this problem has occurred.
Any assistance would be appreciated, thank you very much for your reply.
Thank you for sharing your input, VilleDick.
We understand your point and appreciate your input. Could you give us at least one of your device's information? Our engineering team is requesting it so we can fully investigate the issue you have been experiencing. Also, we need to have the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) to asses your concern effectively.
We'll be looking forward to your response.
Best regards,
Carly
Hi RokuCarly
same issue with me for over a year across 2 tvs. Been using an appletv device to do a work around.
NFL app authenticates for spectrum subscription via website or via NFL app settings and then gives error code: don’t have permission to content when accessing different broadcasters.
definitely a roku-specific problem
heres my tv info
Model- 7216x
sn yn007r842207
sw version 12.5 4176-39
GC 10.3.24
timestamo 2023-12-3t18:35:58z
id 07-484-955
Best of luck!
why do we pay for such unbelievably shotty bull**bleep** **bleep**ing service
@roku I am having the same issue. I have uninstalled/reinstalled, updated, logged out/logged back in, you name it and it is not working with the Roku. It is working just fine with my fire stick as of now. It’s sad we pay for the subscription; but can’t watch the games on our tv unless we screen share. Help. This is frustrating.
issue ID: 33-008-500
Model 3910RW- Roku Express
However, it happens on all Roku devices.
Hi koneal071,
We appreciate you providing these details here in the Roku Community!
We sincerely regret any inconvenience this may have caused you. Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible.
In the meantime, kindly go to the main screen on the NFL app and then go to the Settings area and TV and Streaming Providers, then select Sign in with a TV provider and follow the steps. If the issue persists, please let us know what TV provider you are using and whether you have an NFL package through them.
We'll be waiting for your update.
Kind regards,
Eunice
Hi Jtp_96,
We appreciate you providing all these details here in the Roku Community!
Kindly provide us a photo or video of the running issue for reference. Also, you can reach NFL by checking this contact list. We highly suggest that you reach out to them for your access on their channel.
Kind regards,
Eunice
RedZone only airs on Sunday so I will have to wait to provide a picture. As far as the contact list there is only NFL Sunday Ticket, no just NFL. As I previously said, and others in related NFL app posts, there is no way to give the NFL direct feedback on this issue.
Also that list is outdated. I checked the NFL Sunday Ticket link and it goes to DirecTV. So that is useless.
Selecting RedZone tile on the NFL App
Another Sunday and the NFL app is still not working. I provided all the info you requested and for over a week there has been no response. What is being done by Roku to have this app fixed for their customers?
