Forum Discussion

jco23's avatar
jco23
Binge Watcher
3 days ago

NFL does NOT work on my Roku Ultra, but does work on my TLC Roku TV and other Roku devices


I have a home with seven televisions. Five of which have Roku devices (two Roku Ultras, two Roku expresses, and one TLC Roku TV.

The NFL app works just fine on four of them, but not one of my Roku Ultras.

I have tried deleting the app, unplugging the Roku Ultra, restarting the Roku Ultra, etc. but to no avail.

all other apps work just fine. I even tried moving the Roku Ultra to another room closer to the router, but still the same problem.

Below are the specs of my Roku Ultra where the NFL app is not working:

model: 4660X
serial #: YJ00**bleep** (not sure if this whole number is needed, but this seems to be unique)
software version: 14.6 build 4.9914-46
Device ID: CK392**bleep** (not sure if this whole number is needed, but this seems to be unique)


edit: after uninstalling and restarting my Ultra, the NFL app no longer works on ANY of my roku devices. what gives?

app playback
app support

7 Replies

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    3 days ago

    Hi jco23​ 

    We see that the NFL app isn't working on your Roku Ultra. Thanks for sharing the steps you've tried so far. To take a closer look, could you describe exactly what happens when you try to open the app? That’ll help us figure out a more specific fix for you!

    Looking forward to hearing from you! 

    Roku Community Team 

    • jco23's avatar
      jco23
      Binge Watcher
      2 days ago

      thanks for the quick response, RokuElizer-A,

      the app splash screen displays with the NFL shield, then closes immediately within 2 seconds, going back to whatever screen I launched it from.

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator
        2 days ago

        jco23​ 

        Thanks for the update! We'll pass this along to our team for further review. In the meantime, could you please provide the following details? 

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)


        Looking forward to hearing from you!

        Roku Community Team 

  • jco23's avatar
    jco23
    Binge Watcher
    3 days ago

    I have a home with seven televisions. Five of which have Roku devices (two Roku Ultras, two Roku expresses, and one TLC Roku TV.

    The NFL app works just fine on four of them, but not one of my Roku Ultras.

    I have tried deleting the app, unplugging the Roku Ultra, restarting the Roku Ultra, etc. but to no avail.

    all other apps work just fine. I even tried moving the Roku Ultra to another room closer to the router, but still the same problem.

    Below are the specs of my Roku Ultra where the NFL app is not working:

    model: 4660X
    serial #: YJ00**bleep** (not sure if this whole number is needed, but this seems to be unique)
    software version: 14.6 build 4.9914-46
    Device ID: CK392**bleep** (not sure if this whole number is needed, but this seems to be unique)

    edit: after uninstalling and restarting my Ultra, the NFL app no longer works on ANY of my roku devices. what gives?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 days ago

      Hello jco23​

      We saw your post about having trouble with the NFL app on your Roku devices. Thank you for sharing the troubleshooting steps you’ve already tried and for providing your device information. Let’s take a closer look and see what we can find.

      Could you describe what exactly happens when the app fails to work? For instance, does it crash and return to the Roku home screen, or does it partially load and then freeze?

      Have you checked for an app update? If not, highlight the app > press the star button > select Check for Update. Also, update your Roku device by going to Settings > System > Software Update > Check Now.

      For more tips, visit this link. Looking forward to your reply!

      Roku Community Team