Forum Discussion

jco23's avatar
jco23
Binge Watcher
3 days ago

NFL does NOT work on my Roku Ultra, but does work on my TLC Roku TV and other Roku devices

I have a home with seven televisions. Five of which have Roku devices (two Roku Ultras, two Roku expresses, and one TLC Roku TV. The NFL app works just fine on four of them, but not one of my Roku...
app playback
app support
RokuElizer-A's avatar
RokuElizer-A
Community Moderator
3 days ago

Hi jco23​ 

We see that the NFL app isn't working on your Roku Ultra. Thanks for sharing the steps you've tried so far. To take a closer look, could you describe exactly what happens when you try to open the app? That’ll help us figure out a more specific fix for you!

Looking forward to hearing from you! 

Roku Community Team 

jco23's avatar
jco23
Binge Watcher
2 days ago

thanks for the quick response, RokuElizer-A,

the app splash screen displays with the NFL shield, then closes immediately within 2 seconds, going back to whatever screen I launched it from.

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    2 days ago

    jco23​ 

    Thanks for the update! We'll pass this along to our team for further review. In the meantime, could you please provide the following details? 

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)


    Looking forward to hearing from you!

    Roku Community Team 

    • jco23's avatar
      jco23
      Binge Watcher
      2 days ago

      model: 4660X
      serial #: YJ0063600970
      software version: 14.6 build 4.9914-46
      Device ID: CK3926600970
      Tracker ID: couldn't get that to work

      NFL app build: 5.0.00093

      • RokuSuzette's avatar
        RokuSuzette
        Community Moderator
        2 days ago

        Thanks for the quick response, jco23​ 

        We'll forward this to the right team for further investigation. If anything else comes up, feel free to reach out

        Roku Community Team