I have 3 Roku devices in my house and on two of them the NFL app appears in the streaming store. I was able to successfully install and use it. But when I go to the Roku streaming store on my third device, a Roku Express 4k+, the app is not there. Why Roku why?
Is the problem Roku linked to the same Roku account as the others? Check the account email address shown on each via Settings > System > About.
It is not associated to the same account and I think I know what is going on now, but I don't know how to fix it. The other Roku devices are associated with my daughter's account. I run a VPN on my personal computer and I am guessing it must have been set to Canada when I created my own Roku account. I didn't do this on purpose!
So now, do I need to create a new account with a different email address and make sure my VPN is off when I do it, then link my device to that account? Do I need to reset the device as well and then link to the new account?
Vermisciousmark wrote:So now, do I need to create a new account with a different email address and make sure my VPN is off when I do it, then link my device to that account? Do I need to reset the device as well and then link to the new account?
BINGO! Exactly right. Do a Factory Reset on your Roku to force a new setup from scratch. In the setup process you either connect to an existing Roku account or create a new one.
