Forum Discussion

nrf's avatar
nrf
Newbie
4 years ago

can someone tell me how to do a hard reset on my roku? i have an old one for an old tv and all of a sudden netdlix is saying "too many people on my account"- but i am the only one! netflex said to call roku and ask for a hard reset but of course there is no one to call.

please help!

thank you

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

nrf

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

  • Atlas66's avatar
    Atlas66
    Reel Rookie
    4 years ago

    Boo! I tried EVERYTHING…. EVERYTHING!!!!! Even the stuff Danny from Roku suggested. I wish I knew how bad Roku was from the start, I never would’ve bought this TV. I’ve had it for less than a year or so and it’s only given me headache after headache and trouble after trouble. Netflix somehow disappeared, came back after I did a reset — YET, when I’d open it, immediately keeps going to the “not enough space”. I used to have so many apps on here until a few hours ago (yes, I’ve been at this for hours). Now I’ve taken nearly all off and it still won’t launch. I’ve restarted multiple times… a system settings restart… and every single freaking suggestion in this thread. And even when the logo eerily appeared after being a blank square, it wouldn’t work. I removed it, as Danny suggested, and did a system setting restart. Still will not launch or re-download when I went to add channel. How can there be SO many glitches for so many when this company has been in business for over a decade?!?!????!!!???!!!!?!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Atlas66

      Thanks for the post.

       If you are still experiencing an issue with installing a channel, as a last resort, we would recommend removing the channel, and then trying to perform a factory reset on your TV. Then once you've re-activated your device, try adding the channel back again.

      For more information about how to perform a factory reset, visit our Support page here: System restart or factory reset your Roku

      Please keep us posted what you find out.


      Thanks,
      Danny

  • emilyjeannenels's avatar
    emilyjeannenels
    Reel Rookie
    4 years ago

    My Netflix worked fine on my roku 2 one day, then the next day it wouldn’t work, just kept going back to the Home Screen.  So I removed it, the. When I try to add it back it says there is not enough storage- I have added an SD card (like a week ago), and I removed a bunch of apps/streaming channels, but its still saying there is not enough storage to add Netflix, even though i had it before I deleted the other apps… super frustrating.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      emilyjeannenels

      Thanks for the post.

      How many channels do you have on your Roku device? We would recommend removing unused channels from your Roku device, then restarting your Roku device. Once your device has restarted, try adding the Netflix channel again.

      Does this resolve the issue you are experiencing? Please keep us posted what you find out.


      Thanks,
      Danny

      • emilyjeannenels's avatar
        emilyjeannenels
        Reel Rookie
        4 years ago

        It does not- I already deleted all unused channels (down to 6) and restarted several times and it still won’t reload Netflix because it says there is not enough space…

  • Groushalla's avatar
    Groushalla
    Newbie
    3 years ago

    Thanks for this. I was having issues with the TV trying to channel install (and failing) for an HDMI port that was already good to go. I moved ports and the same thing happened, and yet I could install other channel apps on the device just fine. System restart seems to have fixed the issue. I shall see how the device continues to act.

    For my TV the pathway is Settings> System> Power> System Restart in case anyone else, like myself, is new to Roku and where key options are located. 😄

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi  Groushalla

      Thanks for keeping in touch!

      Have you tried removing any unused channels, restarting your Roku TV, then trying to add the Netflix channel to see if the issue is resolved?

      Please keep us posted on what you find out.


      Warm Regards,
      Lianna