Forum Discussion

jingram105's avatar
jingram105
Reel Rookie
6 months ago
Solved

Netflix Top 10 disappeared

Netflix Top 10 disappeared from Roku device and Roku TV. Works fine on my Fire Stick. How do I get it back on Roku?

app feature
  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Hi, jingram105,

    Thank you for reaching out to us in the Roku Community!

    We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

    To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

    We appreciate your cooperation and look forward to resolving this issue for you!

    Thanks,
    Jharra

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    HankGoodness Welcome to the Roku Community!

    I understand your Netflix Top 10 feature isn’t working on your Roku device, but don’t worry—I'm here to assist!

    To kick things off, try updating your Netflix app: highlight the Netflix channel, hit the star (*) button on your Roku remote, and select "Update App."

    If that doesn’t do the trick, contact the channel provider for further assistance: Netflix Help Center.

    Hope this helps. If you have other questions or need more help, give us a shout!

    Cheers,
    The Roku Community Team.

9 Replies

  • andyross's avatar
    andyross
    Roku Guru
    6 months ago

    Are you talking about inside the Netflix app? If so, that is under the control of Netflix. Every device has different programming needs and the apps are separate. Netflix's interface tends to be variable, as I find "continue watching" and "my list" constantly moving around every time I use it.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    5 months ago

    Hi, jingram105,

    Thank you for reaching out to us in the Roku Community!

    We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

    To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

    We appreciate your cooperation and look forward to resolving this issue for you!

    Thanks,
    Jharra

     

    • jingram105's avatar
      jingram105
      Reel Rookie
      5 months ago

      It disappeared a long time ago. I believe it briefly came back, but it then disappeared for good. I have researched exhaustively and have updated everything. I can’t find answers anywhere except that it’s Netflix’s fault. I find the Netflix Top 10 on all other platforms though. My solution has been to look up the Top 10 on my phone and then save anything I’m interested in under “My List”, or whatever the category is, on my Roku. Thanks for responding. Not the end of the world. Just an inconvenience.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Thanks for your continued participation in this thread, jingram105 

        We advise you to contact Netflix's support and inquire further about your concern. 

        It is important to note that the channel provider directly manages any app's design, features, and interface. They can provide a workaround or develop an update to their app to address the issue.

        For more information, you can contact them at Netflix Help Center

        We hope this helps, and let us know if you have further concerns or inquiries.

        Thanks,

        The Roku Community Team. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        4 months ago

        Hi, MofongoPizza 

        Thanks for the post.

        I understand that you are having the same issue as posted in this thread, and I'm here to help.

        As advised by my fellow Roku Community moderator RokuJharra-Q, it is advisable to contact Netflix support to get this issue addressed.

        Take note that this is a feature issue, and it is best raised to the channel developer since they directly manage their app on the Roku platform.

        I hope this will be sorted out soon.

        Thanks,
        Roku Community Team.

  • andyross's avatar
    andyross
    Roku Guru
    5 months ago

    Just a note that I checked Netflix yesterday, and the Top 10  lists are there, but I had to scroll WAY down to find them. One for TV shows, one for movies.

    • HankGoodness's avatar
      HankGoodness
      Newbie
      5 months ago

      The Top 10 Movie list is no longer on my Roku TV Netflix. Top 10 TV shows still there but the movie list disappeared a few weeks ago?  I miss it.  I want it.  It is also no longer on my android (pixel) phone.  It is also no longer on my Windows computer so I have no doubt that it is unrelated to Roku.  I have surmised that it's because I'm on the cheapest add supported plan.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        5 months ago

        HankGoodness Welcome to the Roku Community!

        I understand your Netflix Top 10 feature isn’t working on your Roku device, but don’t worry—I'm here to assist!

        To kick things off, try updating your Netflix app: highlight the Netflix channel, hit the star (*) button on your Roku remote, and select "Update App."

        If that doesn’t do the trick, contact the channel provider for further assistance: Netflix Help Center.

        Hope this helps. If you have other questions or need more help, give us a shout!

        Cheers,
        The Roku Community Team.