Forum Discussion

jingram105's avatar
jingram105
Reel Rookie
6 months ago
Solved

Netflix Top 10 disappeared

Netflix Top 10 disappeared from Roku device and Roku TV. Works fine on my Fire Stick. How do I get it back on Roku?
app feature
  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    Hi, jingram105,

    Thank you for reaching out to us in the Roku Community!

    We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

    To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

    We appreciate your cooperation and look forward to resolving this issue for you!

    Thanks,
    Jharra

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    HankGoodness Welcome to the Roku Community!

    I understand your Netflix Top 10 feature isn’t working on your Roku device, but don’t worry—I'm here to assist!

    To kick things off, try updating your Netflix app: highlight the Netflix channel, hit the star (*) button on your Roku remote, and select "Update App."

    If that doesn’t do the trick, contact the channel provider for further assistance: Netflix Help Center.

    Hope this helps. If you have other questions or need more help, give us a shout!

    Cheers,
    The Roku Community Team.

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
6 months ago

Hi, jingram105,

Thank you for reaching out to us in the Roku Community!

We understand your Netflix Top 10 list disappeared from your Roku device, and we are here to help you.

To get started, could you please let us know when this issue first occurred? Additionally, have you tried updating your apps and your Roku device? To update an app, go to the app on your home screen, press the Star button on your remote, and select "Check for updates" from the app information menu. After completing that, please attempt a system restart by navigating to Settings > System > Power - System restart.

We appreciate your cooperation and look forward to resolving this issue for you!

Thanks,
Jharra

 

jingram105's avatar
jingram105
Reel Rookie
6 months ago

It disappeared a long time ago. I believe it briefly came back, but it then disappeared for good. I have researched exhaustively and have updated everything. I can’t find answers anywhere except that it’s Netflix’s fault. I find the Netflix Top 10 on all other platforms though. My solution has been to look up the Top 10 on my phone and then save anything I’m interested in under “My List”, or whatever the category is, on my Roku. Thanks for responding. Not the end of the world. Just an inconvenience.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Thanks for your continued participation in this thread, jingram105 

    We advise you to contact Netflix's support and inquire further about your concern. 

    It is important to note that the channel provider directly manages any app's design, features, and interface. They can provide a workaround or develop an update to their app to address the issue.

    For more information, you can contact them at Netflix Help Center

    We hope this helps, and let us know if you have further concerns or inquiries.

    Thanks,

    The Roku Community Team.