Forum Discussion

Friedcrabb's avatar
Friedcrabb
Streaming Star
4 months ago
Solved

Netflix picture dark screen

Every time I turn on Netflix on my Roku enabled TV’s, the picture is so dark as to be unwatchable. Has been like this for as long as I can remember, so not a recent issue. Doesn’t matter what show I’...
app playback
  • RokuSuzetteL's avatar
    RokuSuzetteL
    4 months ago

    Thanks for responding, Friedcrabb 

    It seems the issue persists after trying to troubleshoot the Netflix app. In this case, I recommend directly contacting the app provider since they are responsible for maintaining the app, including its contents. 

    Thank you for your understanding!

    Roku Community Team 

Friedcrabb's avatar
Friedcrabb
Streaming Star
4 months ago

Also per the email I got requesting more info, I'll also post here as I'm not sure where I'm supposed to respond.

Hello,

Model:  3810X, Roku Streaming Stick+

Serial No: YH00FV032116

Device ID: C1396F032116

OS version: 14.6

Tracker ID: 16-273-359

App: 

Version 5.2

Build 130079003

RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
4 months ago

Thanks for responding, Friedcrabb 

It seems the issue persists after trying to troubleshoot the Netflix app. In this case, I recommend directly contacting the app provider since they are responsible for maintaining the app, including its contents. 

Thank you for your understanding!

Roku Community Team