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marklinoz's avatar
marklinoz
Newbie
2 years ago
Solved

Netflix comes up with error message nw-8-19

Prime and other stream services work 

Netflix only had the error message 

Constant 

 

  • Hi marklinoz,

    Greetings from the Roku Community!

    Thanks for reaching out. You're seeing error code NW-8-19, which Netflix support says is all about connection problems. It's stopping your device from getting to the channel. We would recommend performing a reset on your network and, along with it, making a system restart on your Roku device by navigating to Settings > System > Power (if available) > System restart.

    For additional troubleshooting, you can also check our support page here on how to resolve a channel playback issue.

    If you're still having trouble, it's best to contact the channel support team for more help. Keep in mind that most of the channels on Roku are managed directly by the channel providers themselves.

    You can contact them here at Netflix help.

    Let us know if there's anything the Community can be of assistance.

    Regards,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi marklinoz,

    Greetings from the Roku Community!

    Thanks for reaching out. You're seeing error code NW-8-19, which Netflix support says is all about connection problems. It's stopping your device from getting to the channel. We would recommend performing a reset on your network and, along with it, making a system restart on your Roku device by navigating to Settings > System > Power (if available) > System restart.

    For additional troubleshooting, you can also check our support page here on how to resolve a channel playback issue.

    If you're still having trouble, it's best to contact the channel support team for more help. Keep in mind that most of the channels on Roku are managed directly by the channel providers themselves.

    You can contact them here at Netflix help.

    Let us know if there's anything the Community can be of assistance.

    Regards,
    Rey