Forum Discussion

galla4's avatar
galla4
Newbie
9 months ago

Netflix and Hulu pause. Roku Ultra.

I have a Roku Ultra that is from either 2019 or 2020.

This has been happening for ages! Netflix will pause every at least 6 seconds. Makes it completely unwatchable. Hulu will pause once during every show I watch, unless I watch multiple episodes of the same show in a row, then it's only during the first episode. If I switch to a different show, it will pause. I am home alone often, so no one else is using the internet but me. Only these apps, nothing else (max, peacock, disney) None of our other non Roku devices do this. I have-

  • Contacted all three Hulu, Netflix and Roku. No one could help
  • Restarted apps
  • Deleted the apps
  • Unplugged the Roku
  • Completely wiped the Roku itself
  • Repeatedly made sure the Roku is updated
  • Repeatedly checked my internet connection (wifi says "excellent")
  • Restarted my internet connection
  • Even stopped using it entirely for a while.

Do I need a new Roku Device? If I do, are the cheaper options the same thing?

2 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    9 months ago

    What brand and model of Router are you using?  How old is the router? How many devices (not just streaming but internet of things (smart devices are connected to your router)? An older router may not be able to handle all the devices connected if it is an old one.

    Have you checked if there is a firmware update for the router?

    Have you tried using a network cable and hardwiring the Roku into the router and see if the problem still occurs?

     

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, galla4 

    Thanks for posting here in the Roku Community.

    We understand your concern with the Netflix and Hulu that are having an issue on your Roku device, and we're here to help. We would recommend performing a system update on your Roku device to ensure that it is running the latest software version.

    Follow the instructions below to manually check for software or channel updates.

    1. Press the Home 
       
       button  on your Roku remote
    2. Scroll up or down and select Settings .
    3. Select System .
    4. Select System Update .
      • Note : The system update screen displays the current software and version, plus the date and time of the last update.
    5. Select Check now to see if any updates are available manually.

    If there are any software or channel updates, your Roku device will automatically download and install them, and when complete, it will reboot.

    After this has been performed, kindly check to see if you notice any improvements.

    Keep us posted on what you find out.

    Thanks,
    Kash