Forum Discussion

r_chehade's avatar
r_chehade
Newbie
2 years ago
Solved

My Roku channel is not working!

Hello, 

It's been over a year now, everytime I want to watch something on the Roku channel it goes blank. I'm able to load the Roku channel. But once I'm in the channel I can't view anything as nothing loads when I want to watch a movie, a TV show or even the Roku live channel. What should I do to fix this problem? 

 

Model: 3810A-Roku streaming stick +

Serial number - YH009R597929

Software version 12.5.5 build 4174-50

Device ID 265139598929

IP address 192.168.0.101

Wireless Mac address 84:EA:ED:58:57:AC

 

app feature
content
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi lgalwar,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that you are not getting the Crave TV channel on your Roku streaming platform. We would be more than willing to provide you with more details about this.

    As we have checked on our Roku Channel Store website, Crave TV is currently not available. To learn more about the reason why channels are no longer available on Roku, please visit our Roku Support article: Why is an app no longer available on my Roku streaming device?

    Thank you for your understanding. We hope you find this information helpful.

    Cheers,
    Riamie

23 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi r_chehade.

    Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.

    Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences? 

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
    2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
    3. Re-install the channel: navigate to your home, scroll and select Store, look for the app, then press Add channel.

    If the issue is persistent, could you provide us with the following:

    • Channel's build version by highlighting the channel on the Roku home screen and clicking the star button (*) on your remote.
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    Your response is highly anticipated.

    All the best,
    Janadee

    • Jjohn2321's avatar
      Jjohn2321
      Newbie
      2 years ago

      I am having the same issues and nothing has resolved it. 
      ID 10-311-842

      • Lenco's avatar
        Lenco
        Reel Rookie
        2 years ago

        all my roku boxes and one roku Tv all channels dont work. Tried everything as the Roku channel system is done.

    • JKimberley's avatar
      JKimberley
      Newbie
      2 years ago

      I went through the steps to get Roku Channel working. The problem still persists.

      The build version is: version 9.3.build 10

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome to the Roku Community, JKimberley!

        Thanks for letting us know about the playback issues you've encountered with The Roku Channel. We'd be happy to help you get back on streaming.

        Before proceeding, it would be great if you could provide us with additional information such as follows:

        • What specific Roku device are you having this issue with?
        • Is this the only app you are having trouble accessing?
        • Are there any error messages prompted? If so, kindly share them here.

        In the meantime, kindly reset your network connection to see if this helps. Navigate to your Home screen. Scroll up or down to select Settings > Advanced system settings > Network connection reset > Reset connection.

        Keep us posted!

        Warm regards,
        Carly

    • Mn4's avatar
      Mn4
      Newbie
      2 years ago

      Build version: 9.3. build 10

      Issue ID: JS-387-063

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        We're grateful to have you here in the Roku Community, Mn4!

        Thanks for providing us with the requested details. Rest assured that we'll review this so you can get back on streaming.

        Before we proceed, it would be great if you could provide us with additional details such as follows:

        • Is The Roku Channel the only app you are having issues with accessing?
        • Are there any error messages/codes prompted? If so, please let us know the specific error message/code.
        • In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

        We'll be looking forward to your update.

        Best regards,
        Carly

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      We appreciate your first post here in the Roku Community, Buckhunter!

      Rest assured that we'll help you find the best resolution for your streaming issues within The Roku Channel.

      Before we proceed, have you tried the troubleshooting steps of:

      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

      If so and the issue persists, kindly provide us with the following details requested above post as well as a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      Your update is highly anticipated.

      Best regards,
      Carly

      • dhvdrtv's avatar
        dhvdrtv
        Reel Rookie
        11 months ago

        This is my first time using ROKU. I bought a "Philips 75" 4K Ultra HD (2160p) Roku Smart LED TV, HDR10 (75PUL6643/F6)"

        When I click to play a show on Roku Channel, it does not play, it just hides everything and show the thumbnail.

        When I click on a Live channel, it shows black screen and a loading circle

        I have tried

        -Update the Roku Apps.

        -Remove and Re-add Roku channel, update Roku Channel.

        - Settings>System>Power>System Reset.
        -Factory reset

        -Restart Wifi Modem

        Nothing has worked.

        The other channels such as Youtube, Netflix, Disney Plus are working fine. Please help.

         

        These are the track ID. 1 for Roku Channel Live, 1 for a Roku Channel shows, and 1 for Cartoon Network