Forum Discussion

r_chehade's avatar
r_chehade
Newbie
2 years ago
Solved

My Roku channel is not working!

Hello,  It's been over a year now, everytime I want to watch something on the Roku channel it goes blank. I'm able to load the Roku channel. But once I'm in the channel I can't view anything as noth...
app feature
content
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi r_chehade.

    Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.

    Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences? 

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
    2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
    3. Re-install the channel: navigate to your home, scroll and select Store, look for the app, then press Add channel.

    If the issue is persistent, could you provide us with the following:

    • Channel's build version by highlighting the channel on the Roku home screen and clicking the star button (*) on your remote.
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    Your response is highly anticipated.

    All the best,
    Janadee

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi lgalwar,

    Welcome to the Roku Community!

    Thanks for bringing to our attention that you are not getting the Crave TV channel on your Roku streaming platform. We would be more than willing to provide you with more details about this.

    As we have checked on our Roku Channel Store website, Crave TV is currently not available. To learn more about the reason why channels are no longer available on Roku, please visit our Roku Support article: Why is an app no longer available on my Roku streaming device?

    Thank you for your understanding. We hope you find this information helpful.

    Cheers,
    Riamie

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi r_chehade.

Thank you for the details you have shared with us! We apologize for the inconvenience, and we're happy to look into this.

Could you tell us the steps you have taken so far? Also, is the Roku Channel the only app affected by the issue? Have you tried rebooting your router just to check for streaming differences? 

We would recommend the basic troubleshooting sequence below:
  1. Remove the channel: navigate to your home screen, move to the right, highlight the app, press Star*, then select Remove channel.
  2. Perform a system reboot. Navigate to your home and select Settings > System > Power (skip if unavailable) > System restart.
  3. Re-install the channel: navigate to your home, scroll and select Store, look for the app, then press Add channel.

If the issue is persistent, could you provide us with the following:

  • Channel's build version by highlighting the channel on the Roku home screen and clicking the star button (*) on your remote.
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Your response is highly anticipated.

All the best,
Janadee

  • Jjohn2321's avatar
    Jjohn2321
    Newbie
    2 years ago

    I am having the same issues and nothing has resolved it. 
    ID 10-311-842

    • Lenco's avatar
      Lenco
      Reel Rookie
      2 years ago

      all my roku boxes and one roku Tv all channels dont work. Tried everything as the Roku channel system is done.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome, and thank you for posting here in the Roku Community, Lenco!

        Thanks for letting us know about the streaming issues you've experienced on all of your Roku devices. Rest assured that we will review this matter closely.

        Before proceeding, did your device recently receive any software updates prior to this happening that might have triggered this issue? Also, it might be possible that it is related to your network connection since all of your Roku devices are affected by this.

        We suggest trying to check your network connection's signal strength under Settings > Network > Check connection.

        Here are the support articles that might help you with this concern:

        Keep us posted on what you find out!

        Warm regards,
        Carly

  • JKimberley's avatar
    JKimberley
    Newbie
    12 months ago

    I went through the steps to get Roku Channel working. The problem still persists.

    The build version is: version 9.3.build 10

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      12 months ago

      Welcome to the Roku Community, JKimberley!

      Thanks for letting us know about the playback issues you've encountered with The Roku Channel. We'd be happy to help you get back on streaming.

      Before proceeding, it would be great if you could provide us with additional information such as follows:

      • What specific Roku device are you having this issue with?
      • Is this the only app you are having trouble accessing?
      • Are there any error messages prompted? If so, kindly share them here.

      In the meantime, kindly reset your network connection to see if this helps. Navigate to your Home screen. Scroll up or down to select Settings > Advanced system settings > Network connection reset > Reset connection.

      Keep us posted!

      Warm regards,
      Carly

  • Mn4's avatar
    Mn4
    Newbie
    12 months ago

    Build version: 9.3. build 10

    Issue ID: JS-387-063

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      11 months ago

      We're grateful to have you here in the Roku Community, Mn4!

      Thanks for providing us with the requested details. Rest assured that we'll review this so you can get back on streaming.

      Before we proceed, it would be great if you could provide us with additional details such as follows:

      • Is The Roku Channel the only app you are having issues with accessing?
      • Are there any error messages/codes prompted? If so, please let us know the specific error message/code.
      • In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)

      We'll be looking forward to your update.

      Best regards,
      Carly

  • skynyrdfrynd1's avatar
    skynyrdfrynd1
    Newbie
    6 months ago

    This did not work. I've tried all fixes, the TV is less than 9 months old. What can I do?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      6 months ago
      skynyrdfrynd1 
       
      Thanks for sharing! We appreciate the extra info about your issue and want to learn more.
       
      Can you tell us what happens when you try to play something on The Roku Channel? Does it go back to the home screen, freeze up, or get stuck on a loading screen? If you can, a picture or video of the problem would really help us figure it out.
       
      Keep us posted.

      Roku Community Team