Forum Discussion

Summuus's avatar
Summuus
Newbie
11 months ago

Multiple channels and screensaver crashes

Nov 1, 2024 Device type: Roku Ultra Serial number: X028000E7524   This one is a replacement from a 3 week RU that crashed... this new one here crashes also! It's like there's some kind of odd...
app playback
Crash
General Playback Issue
RokuTakashi's avatar
RokuTakashi
Community Moderator
11 months ago

Hi, Summuus 

Thanks for posting, and welcome to the Roku Community. 

We appreciate your willingness to share this information with us. Our team seeks to obtain additional details regarding the issue in order to assist you effectively in addressing it. We kindly request you to provide the information below:

  • On what channels/apps does the issue occur and how does the issue be reproduced?
  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

The information we gather from you is significant to the reviewing of this issue. Further investigation will be conducted.

We hope for your response.

Best wishes,
Kash