Forum Discussion

mzsandra1's avatar
mzsandra1
Newbie
8 hours ago

Multiple apps no longer auto-plays guide when channel surfing.

This is not solved and telling consumers to reach out to the apps is not solving anything! I've spoken to YouTube T.V. their guide not auto-playing in the background while channel surfing is not a YouTube issue, it's Roku software update issue that they've been rolling out! As I was on the phone with YouTube t.v. support they asked me to check other apps. It was then I noticed that the auto play is also not working on the Netflix App, Prime Video, Apple T.v. etc. Many apps on the roku t.v. have stopped showing preview and audio of movies shows ever since a Roku software update rolled out. This is definitely a roku issue. I am not happy! And I've noticed many other consumers have also posted to previous threads here and Roku just locks the thread says its solved and to go to the App makers. (Sidenote:) This also has nothing to do with older T.v's as there have been reports with this issue on newer televisions. Again, telling consumers to go talk to the app makers, is not solving the issue and is a complete cop-out! Do better Roku! I will be escalating this until it gets fixed! I highly suggest everyone who's having this issue to report it, large numbers of complaints gets issues like these resolved.

 Best

app playback
app support

3 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    5 hours ago

    Hey there!  mzsandra1​

    Thanks for reaching out. We understand you're having issues with multiple apps after a Roku update. Try these steps first:

    • Restart Roku: Settings > System > Power > System Restart
    • Check for Updates: Settings > System > System Update > Check Now


    For more help, visit the Roku Support page.

    If the issue continues, please share:

    • Device Info: Software version, Device ID, Serial Number (Settings > System > About)
    • Tracker ID: Press Home 5x + Back 5x when the issue happens
    • Photo/Video: Showing the issue in action


    Looking forward to your reply!

    Roku Community Team

    • mzsandra1's avatar
      mzsandra1
      Newbie
      4 hours ago

      I've already done everything that you've posted and then some. I've also been on hold on the phone with Roku technical support for 30 minutes now. This isn't the first thread that has been posted about this issue, yet for some reason you guys keep asking everyone to follow these same steps that do not work. Then Roku is blaming the partner apps and saying that the issue is on their end. Then to add insult to injury Roku has Then gone and locked any replies to orevuius complaints saying its been resolved. This issue is not resolved and needs to be escalated to your engineers and looked at what the recent Roku update has done to multiple apps. It's absolutely maddening that there has been this many complaints and nothing has been done! I mean seriously we're talking Roku T.V.s that aren't that old and some new! Please escalate this issue on your end,  because I'm currently going to escalate it on my end. This is absolutely ridiculous!

  • mzsandra1's avatar
    mzsandra1
    Newbie
    9 hours ago

    The same is happening on this end!  And like you,  I'm a bit annoyed that they are saying go ask youtube t.v. and implying it's on their end. I spoke with youtube t.v. and it is not on their end. Its a Roku issue and I'm assuming its a software update that had rolled out. My play back is also not working on the guide as it use to and it's also affected the playback in Netflix, Prime video etc. When I alerted the youtube t.v. customer support of this issue, they said this is a Roku issue because if we're all having the same playback problem with guide and now its affecting other apps, it's obviously a Roku software issue.  Thank you for opening a new thread letting others know that this HAS NOT BEEN SOLVED and they need to own up to this bull$**t!