Forum Discussion
Hey there! mzsandra1ā
Thanks for reaching out. We understand you're having issues with multiple apps after a Roku update. Try these steps first:
- Restart Roku: Settings > System > Power > System Restart
- Check for Updates: Settings > System > System Update > Check Now
For more help, visit the Roku Support page.
If the issue continues, please share:
- Device Info: Software version, Device ID, Serial Number (Settings > System > About)
- Tracker ID: Press Home 5x + Back 5x when the issue happens
- Photo/Video: Showing the issue in action
Looking forward to your reply!
Roku Community Team
I've already done everything that you've posted and then some. I've also been on hold on the phone with Roku technical support for 30 minutes now. This isn't the first thread that has been posted about this issue, yet for some reason you guys keep asking everyone to follow these same steps that do not work. Then Roku is blaming the partner apps and saying that the issue is on their end. Then to add insult to injury Roku has Then gone and locked any replies to orevuius complaints saying its been resolved. This issue is not resolved and needs to be escalated to your engineers and looked at what the recent Roku update has done to multiple apps. It's absolutely maddening that there has been this many complaints and nothing has been done! I mean seriously we're talking Roku T.V.s that aren't that old and some new! Please escalate this issue on your end, because I'm currently going to escalate it on my end. This is absolutely ridiculous!