Forum Discussion

nkermgard's avatar
nkermgard
Newbie
2 years ago
Solved

MLB.tv "Network Error" constantly, suddenly

It's happening again.  It's the Roku.  The MLB app works perfectly fine on my phone.  HBO Max and sling work, but the MLB app keeps throwing up network error.  

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  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, nkermgard

    Thanks for reaching out for support, and welcome to the Roku Community.

    We understand that you're having an issue with the MLB app on Roku, and we'd be glad to assist. Let's perform a troubleshooting step to address the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once the steps above has been performed, kindly review the app again to see any improvements. Keep us posted regarding this.

    Best wishes,
    Kash

11 Replies

  • SpikeM's avatar
    SpikeM
    Reel Rookie
    2 years ago

    I am getting it also.   Mine happens every time there is a commercial break.   If I can get into a live game it will play till end of inning or break.  Not easy to actually start watching but it puts up a commercial break in progress sign during breaks in game.  That will stay on for a little bit than will go to network error retry.  When I retry it comes back to just before commercial break than commercial break comes back up.  I have found if I am quick enough and get to the jump to live button it will play.  But once a break comes goes thru all that again.  It works on my laptop and happening on two Roku sticks 4k plus.  I believe it is roku and so does MLB.com when I spoke to them.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi SpikeM,

      Greetings from the Roku Community!

      Have you tried the troubleshooting steps provided above by RokuTakashi? 

      Kindly follow it and let us know if it fixes the issue so we can further assist you.

      Sincerely,
      Eunice

      • mynameistaken's avatar
        mynameistaken
        Newbie
        2 years ago

        I have tried these steps and it is not working. I continually get an error “There was a problem communicating with MLB. There was a problem. Please try again. Contact support if the problem persists.”

        I only get this error using the app on Roku. I have no issues with the desktop or Apple apps. 

    • MWIENER1's avatar
      MWIENER1
      Reel Rookie
      6 months ago

      I agree. Exact same thing happens to me. I try and work the timeline at the bottom. Sometimes I stay with the game. Aggravating. Wondering what happened to ROKU since last year? Blessings always. 

      • EmpireZ's avatar
        EmpireZ
        Channel Surfer
        5 months ago

        Has anyone else experiencing this gotten the app to work properly on Roku? I uninstalled the app, restarted, installed it back and within minutes, the network error happened again. I checked my connection and the WiFi is strong - no problems streaming with other Roku apps. Any suggestions?

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, nkermgard

    Thanks for reaching out for support, and welcome to the Roku Community.

    We understand that you're having an issue with the MLB app on Roku, and we'd be glad to assist. Let's perform a troubleshooting step to address the issue. Kindly follow the steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once the steps above has been performed, kindly review the app again to see any improvements. Keep us posted regarding this.

    Best wishes,
    Kash

    • SpikeM's avatar
      SpikeM
      Reel Rookie
      2 years ago

      I did all this before you posted and have done it again.   MLB app gives me a network error every time a game goes to commercial.  Maybe by coincidence Roku it only happens on Roku.  Maybe not.

    • Waltek's avatar
      Waltek
      Newbie
      2 years ago

      Are you kidding me?  That’s a bunch of steps.  Alternatively, that  seems like a bug that Roku should be capable of fixing!

    • MWIENER1's avatar
      MWIENER1
      Reel Rookie
      6 months ago

      This worked last year. Didn't work this year. ? What changed with ROKU? Blessings always.